Global HR Operations Analyst

TicketWeb; Manila; Hybrid; PHP 540,000 - 780,000; Full time

Job summary

Ticketmaster Philippines is seeking an HR Operations Analyst to provide global HR support, handling day-to-day lifecycle processes and data integrity. You will partner with HR leaders to manage Workday transactions and ensure compliance with policies.

You will contribute to Shared Services transitions, document workflows, and support HR technology initiatives, including data-quality audits, reporting, and automation opportunities while upholding confidentiality and service quality.

Qualifications

• 3–5 years in HR Operations, HR Shared Services, or a related HR operations role.
• Experience supporting end-to-end employee lifecycle processes (onboarding, changes, transfers, exits).
• Experience with HRIS/HR technology platforms; Workday preferred.
• Strong focus on data quality, audits, and compliance.
• Experience documenting HR processes and using document management tools (Box/ DocuSign).
• Advanced Excel skills for data analysis and reporting.
• Ability to collaborate with HR Partners, leadership, and cross-functional teams.

Responsibilities

• Serve as a senior HR Operations SME, advising HR and business leaders on lifecycle processes and improvements.
• Act as a primary contact for HR-related requests regionally and globally.
• Process lifecycle transactions in Workday: hires, changes, transfers, compensation, exits.
• Partner with managers on complex changes including leaves, promotions, transfers, immigration, terminations.
• Draft employment contracts and letters, ensure accurate records and compliance.
• Lead data-quality audits and track HR metrics; maintain data integrity.
• Support transition of HR operations into Shared Services and develop SOPs.
• Develop process documentation and knowledge materials for HR processes.
• Explore and implement AI/automation opportunities to improve efficiency.

Skills

HR Operations

End-to-end lifecycle

Workday

HRIS

Data quality

Process improvement

Documentation

Education

Bachelor's degree in HR/Business

Tools

Box

DocuSign

Lucidchart

Excel

Job description

Ticketmaster Philippines is seeking an HR Operations Analyst to provide global HR support, handling day-to-day lifecycle processes and data integrity. You will partner with HR leaders to manage Workday transactions and ensure compliance with policies.

You will contribute to Shared Services transitions, document workflows, and support HR technology initiatives, including data-quality audits, reporting, and automation opportunities while upholding confidentiality and service quality.