Human Resources Analyst

Manpower; Taguig; Presencial; PHP 400 000 - 650 000; Tempo integral

Resumo da oferta

Manpower in the Philippines is seeking an Analyst – Global HR Shared Services (GHRSS) to provide end-to-end HR operations support across North America, UK, and APAC. The role processes HR transactions, handles payroll queries, maintains HR records, and ensures compliance with regional laws and SLAs.

You will administer benefits, support performance management, and collaborate with onshore stakeholders to drive process improvements and accuracy in HR data and reporting.

Qualificações

• Bachelor’s degree or postgraduate degree; HR specialization preferred.
• 1–3 years of relevant HR Operations / HR Shared Services experience.
• Experience supporting North America, UK, or APAC employees.
• Strong knowledge of US/UK HR regulations, benefits, and labor laws.
• Experience with HRIS/ERP systems, preferably Oracle.
• Strong MS Excel, reporting, and data analysis skills.
• Experience in HR transitions, process documentation, SLA/KPI management, and RCA.

Responsabilidades

• Process new hires, resignations, employee data changes, and HR transactions for NA/UK.
• Provide Tier 1 payroll support and resolve payroll-related queries.
• Administer employee benefits and leave for USA, UK, and APAC.
• Handle background verification and employee reference processes.
• Support employee performance management administration.
• Manage employee profiles, including system access and password queries.
• Process vendor management and invoices for supported regions.
• Maintain HR records, trackers, process documentation, KPIs, SLAs, and dashboards.
• Ensure HR processes comply with US, UK, and APAC regulations and labor laws.

Conhecimentos

HR Operations

HR Shared Services

US & UK Compliance

HRIS / Oracle

MS Excel & Reporting

Data Analysis

Process Documentation

RCA

Formação académica

Bachelor’s or Postgraduate degree

Ferramentas

Oracle

Descrição da oferta de emprego

Analyst – Global HR Shared Services (GHRSS)

Location: Philippines

Employment Type: Full-time

Job Summary

The Analyst – Global HR Shared Services (GHRSS) will provide end-to-end HR operations support for employees and stakeholders across North America, UK, and APAC. The role is responsible for accurate and timely processing of HR transactions while meeting defined SLAs, quality standards, and compliance requirements.

Key Responsibilities

• Process new hires, resignations, employee data changes, and HR transactions for North America and UK.
• Provide Tier 1 payroll support and resolve employee payroll-related queries.
• Administer employee benefits and leave for USA, UK, and APAC regions.
• Handle background verification and employee reference processes.
• Support employee performance management administration.
• Manage employee profiles, including system access, login, roles, and password-related queries.
• Process vendor management and invoices for supported regions.
• Maintain accurate HR records, trackers, process documentation, KPIs, SLAs, and dashboards.
• Ensure HR processes comply with applicable US, UK, and APAC regulations, statutory requirements, and labor laws.
• Support internal and external audits and provide required documentation.
• Perform Root Cause Analysis (RCA) and recommend process improvements.
• Support HR transitions, process changes, and technology implementations.
• Coordinate with onshore stakeholders and regional teams to resolve HR operational issues.
• Follow and regularly update GHRSS SOPs and standard processes.

Required Qualifications & Experience

• Bachelor’s degree or Postgraduate degree; HR specialization is preferred.
• 1–3 years of relevant HR Operations / HR Shared Services experience.
• Experience supporting North America, UK, or APAC employees is required.
• Strong working knowledge of US and UK HR regulations, statutory requirements, employee benefits, and labor laws.
• Experience with HRIS/ERP systems, preferably Oracle.
• Strong MS Excel, reporting, and data analysis skills.
• Prior experience in HR transitions, process documentation, SLA/KPI management, and RCA is preferred.

Key Skills

• HR Operations / HR Shared Services
• Employee Lifecycle Management
• Benefits Administration
• Payroll Support
• HRIS / Oracle
• HR Data Management
• US & UK HR Compliance
• MS Excel & Reporting
• Stakeholder Management
• Process Improvement

Strict Requirement: Candidates must have 1.5–3 years of relevant HR Operations/HR Shared Services experience and prior experience supporting North America, UK, or APAC employees.