Global HR Shared Services Analyst (NA/UK/APAC)

Manpower; Taguig; On-site; PHP 400,000 - 650,000; Full time

Job summary

Manpower in the Philippines is seeking an Analyst – Global HR Shared Services (GHRSS) to provide end-to-end HR operations support across North America, UK, and APAC. The role processes HR transactions, handles payroll queries, maintains HR records, and ensures compliance with regional laws and SLAs.

You will administer benefits, support performance management, and collaborate with onshore stakeholders to drive process improvements and accuracy in HR data and reporting.

Qualifications

• Bachelor’s degree or postgraduate degree; HR specialization preferred.
• 1–3 years of relevant HR Operations / HR Shared Services experience.
• Experience supporting North America, UK, or APAC employees.
• Strong knowledge of US/UK HR regulations, benefits, and labor laws.
• Experience with HRIS/ERP systems, preferably Oracle.
• Strong MS Excel, reporting, and data analysis skills.
• Experience in HR transitions, process documentation, SLA/KPI management, and RCA.

Responsibilities

• Process new hires, resignations, employee data changes, and HR transactions for NA/UK.
• Provide Tier 1 payroll support and resolve payroll-related queries.
• Administer employee benefits and leave for USA, UK, and APAC.
• Handle background verification and employee reference processes.
• Support employee performance management administration.
• Manage employee profiles, including system access and password queries.
• Process vendor management and invoices for supported regions.
• Maintain HR records, trackers, process documentation, KPIs, SLAs, and dashboards.
• Ensure HR processes comply with US, UK, and APAC regulations and labor laws.

Skills

HR Operations

HR Shared Services

US & UK Compliance

HRIS / Oracle

MS Excel & Reporting

Data Analysis

Process Documentation

RCA

Education

Bachelor’s or Postgraduate degree

Tools

Oracle

Job description

Manpower in the Philippines is seeking an Analyst – Global HR Shared Services (GHRSS) to provide end-to-end HR operations support across North America, UK, and APAC. The role processes HR transactions, handles payroll queries, maintains HR records, and ensures compliance with regional laws and SLAs.

You will administer benefits, support performance management, and collaborate with onshore stakeholders to drive process improvements and accuracy in HR data and reporting.