Global HCM Implementation Consultant

Ceridian HCM, Inc; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Dayforce is seeking a Service Consultant to guide clients through all phases of onboarding or upgrading to Dayforce processing products, working in a project team to deliver reliable, high‑quality implementations.

You will translate business needs into configuration, conduct client interviews, test interfaces, and train for live payroll, ensuring a smooth transition to the service team. Strong MS Office, SaaS/HRIS experience is valued.

Qualifications

• Exposure to basic project management principles.
• Minimum 4 years in customer service/consultancy, payroll processing, or project management coordination.
• Proficient in Microsoft Office products.
• Experience with SaaS/Cloud software; HRIS experience preferred.
• Understanding of relational databases, SQL, and XML.
• Experience with tools such as Salesforce, SAP, PeopleSoft, JD Edwards, Kronos, etc.
• Ability to implement an HRIS module or similar solution.

Responsibilities

• Responsible for managing projects that vary in nature based on the solution purchased and the complexity of requirements.
• Contribute to project plans and ensure the project is on time, meets and/or exceeds client expectations, and follows internal processes.
• Work in conjunction with resources within and outside of the team to complete an implementation.
• Promote teamwork among those working on the implementation, developing strong working relationships with internal resources, customers, and peers.
• Work independently to resolve project issues and elevate when appropriate.
• Demonstrate an in-depth understanding of the Payroll/HR environment, with exposure to sub-functions such as Finance, benefits administration, labor relations, training development, and technical environments.
• Conduct preliminary client interviews to review changes, needs, and processes required for successful implementation (may include needs analysis, gap/fit analysis).
• Translate business process requirements into configuration requirements for the purchased Dayforce solution.
• Prepare customers for implementation completion, review product processes, assist with pre-input reports, run interfaces, time & attendance imports, and provide training for the first live payroll.
• Review the Service checklist to ensure the client understands how to enter payroll items not covered during live inputs.
• Test and document custom solutions for customers.
• Design and execute system integration and user acceptance tests.
• Ensure implementation quality by reviewing backend testing, verifying ID/password info, and confirming billing and remittance setups.
• Ensure a smooth transition to the service team.

Job description

Dayforce is seeking a Service Consultant to guide clients through all phases of onboarding or upgrading to Dayforce processing products, working in a project team to deliver reliable, high‑quality implementations.

You will translate business needs into configuration, conduct client interviews, test interfaces, and train for live payroll, ensuring a smooth transition to the service team. Strong MS Office, SaaS/HRIS experience is valued.