Services Consultant

Dayforce; Philippines; On-site; PHP 1,514,233 - 2,725,620; Full time

Benefits offered by this job

Time away from work programs

Comprehensive wellness initiatives

Volunteer days

Job summary

Dayforce is seeking a Service Consultant in the Philippines to manage implementation projects and provide effective solutions for new and existing clients. The role requires a Bachelor’s degree and at least 4 years of experience in customer service or project coordination. Responsibilities include conducting client interviews, translating business requirements into solutions, and ensuring a smooth transition to the service team. Dayforce promotes employee wellness, diversity, and opportunities for personal and professional growth.

Qualifications

• Minimum 4 years of experience in customer service/consultancy or project coordination.
• Ability to implement an HRIS module or similar solution.
• Understanding of SQL and XML is preferred.

Responsibilities

• Manage implementation projects and ensure they meet client expectations.
• Conduct client interviews to assess needs for successful implementation.
• Translate business process requirements into configuration requirements for Dayforce.

Skills

Customer service/consultancy experience

Project management principles

Proficient in Microsoft Office

Experience with SaaS/Cloud software

Understanding of relational databases

Experience with tools like Salesforce

Education

Bachelor’s degree

Tools

Salesforce

SAP

PeopleSoft

JD Edwards

Kronos

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

The Service Consultant is responsible for all phases of a new client being introduced to Dayforce’s system or an existing client upgrading to a new Dayforce processing product. They work in a project team to provide clients with effective solutions that align with our commitment to reliable, repeatable, and high-quality implementation practices.

What You’ll Get To Do

• Responsible for managing projects that vary in nature based on the solution purchased and the complexity of requirements.
• Contribute to project plans and ensure the project is on time, meets and/or exceeds client expectations, and follows internal processes.
• Work in conjunction with resources within and outside of the team to complete an implementation.
• Promote teamwork among those working on the implementation, developing strong working relationships with internal resources, customers, and peers.
• Work independently to resolve project issues and escape when appropriate.
• Demonstrate an in-depth understanding of the Payroll/HR environment, with exposure to sub-functions such as Finance, benefits administration, labor relations, training development, and technical environments.
• Conduct preliminary client interviews to review changes, needs, and processes required for successful implementation (may include needs analysis, gap/fit analysis).
• Translate business process requirements into configuration requirements for the purchased Dayforce solution.
• Prepare customers for implementation completion, review product processes, assist with pre-input reports, run interfaces, time & attendance imports, and provide training for the first live payroll.
• Review the Service checklist to ensure the client understands how to enter payroll items not covered during live inputs.
• Test and document custom solutions for customers.
• Design and execute system integration and user acceptance tests.
• Ensure implementation quality by reviewing backend testing, verifying ID/password info, and confirming billing and remittance setups.
• Ensure a smooth transition to the service team.

Skills And Experience We Value

• Bachelor’s degree
• Exposure to basic project management principles
• Minimum 4 years in customer service/consultancy, payroll processing, or project management coordination
• Proficient in Microsoft Office products
• Experience with SaaS/Cloud software; HRIS experience preferred
• Understanding of relational databases, SQL, and XML
• Experience with tools such as Salesforce, SAP, PeopleSoft, JD Edwards, Kronos, etc.
• Ability to implement an HRIS module or similar solution

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.