Services Consultant (Benefits and Payroll Implementation)

Dayforce; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Dayforce is seeking a Service Consultant to manage end-to-end client implementations of Dayforce solutions in an environment that emphasizes reliability and quality. You will coordinate cross-functional teams and translate business requirements into Dayforce configurations to ensure successful live payrolls.

The role requires deep Payroll/HR knowledge, strong communication, and independent problem solving, with a focus on delivering high-quality, scalable implementations for our clients.

Qualifications

• Bachelor’s degree required.
• Minimum 4 years in customer service/consultancy, payroll processing, or project management coordination.
• Familiarity with SaaS/Cloud software; HRIS experience preferred.
• Strong communication and analytical skills.
• Ability to translate business requirements into solutions.
• Proficient in Microsoft Office products.

Responsibilities

• Manage projects that vary in nature based on the solution purchased and the requirements.
• Contribute to project plans and ensure the project is on time and meets client expectations.
• Work with resources within and outside of the team to complete an implementation.
• Promote teamwork and develop strong working relationships with clients and peers.
• Translate business process requirements into configuration for the Dayforce solution.
• Design and execute system integration and user acceptance tests.

Skills

Project management

Customer service

Payroll processing

SaaS/HRIS experience

Communication

Analytical thinking

Independent work

Time management

Education

Bachelor’s degree

Tools

Salesforce

SAP

PeopleSoft

JD Edwards

Kronos

SQL

XML

Job description

About The Opportunity

The Service Consultant is responsible for all phases of a new client being introduced to Dayforce’s system or an existing client upgrading to a new Dayforce processing product. The role works in a project team to provide clients with effective solutions that align with our commitment to reliable, repeatable, and high-quality implementation practices.

Working Hours

Eastern Time Zone | 9:00 AM – 6:00 PM

What You’ll Get To Do

• Responsible for managing projects that vary in nature based on the solution purchased and the complexity of requirements.
• Contribute to project plans and ensure the project is on time, meets and/or exceeds client expectations, and follows internal processes.
• Work in conjunction with resources within and outside of the team to complete an implementation.
• Promote teamwork among those working on the implementation, developing strong working relationships with internal resources, customers, and peers.
• Work independently to resolve project issues and, when appropriate, escalate.
• Demonstrate an in-depth understanding of the Payroll/HR environment, with exposure to sub‑functions such as Finance, benefits administration, labor relations, training development, and technical environments.
• Conduct preliminary client interviews to review changes, needs, and processes required for successful implementation (may include needs analysis, gap/fit analysis).
• Translate business process requirements into configuration requirements for the purchased Dayforce solution.
• Prepare customers for implementation completion, review product processes, assist with pre‑input reports, run interfaces, time & attendance imports, and provide training for the first live payroll.
• Review the Service checklist to ensure the client understands how to enter payroll items not covered during live inputs.
• Test and document custom solutions for customers.
• Design and execute system integration and user acceptance tests.
• Ensure implementation quality by reviewing backend testing, verifying ID/password info, and confirming billing and remittance setups.
• Ensure a smooth transition to the service team.

Skills And Experience We Value

• Bachelor’s degree
• Exposure to basic project management principles
• Minimum 4 years in customer service/consultancy, payroll processing, or project management coordination
• Proficient in Microsoft Office products
• Experience with SaaS/Cloud software; HRIS experience preferred
• Understanding of relational databases, SQL, and XML
• Experience with tools such as Salesforce, SAP, PeopleSoft, JD Edwards, Kronos, etc.
• Ability to implement an HRIS module or similar solution
• Soft Skills:
  • Consultancy mindset
  • Excellent communication
  • Analytical and logical reasoning
  • Independent work with good judgment
  • Ability to evaluate diverse scope problems
  • Ability to translate business requirements into solutions
  • Strong time management

What’s In It For You

Dayforce is a global human capital management company dedicated to making work life better. We are an equal‑opportunity employer and embrace all individuals and what makes them unique. Employees are encouraged to grow personally and professionally through time‑away programs, comprehensive wellness initiatives, and competitive pay and benefits. In addition, we support community impact with volunteer days and charitable initiatives through Dayforce Cares.