Global Expense Expert — Process & Service Delivery

ING Hubs Romania; Manila; Presencial; PHP 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

ING Hubs Philippines is seeking a CPS Expense Expert to drive and support service delivery for employee expenses and vendor invoices in a global context. You will ensure accuracy, policy compliance, and timely processing while collaborating with Finance, HR, and business partners across regions.

You will participate in process improvements, QA reviews, and escalation handling to maintain high service levels and stakeholder satisfaction in a dynamic shared services environment.

Formación

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
• Strong analytical and problem-solving skills with excellent attention to detail.
• The ability to communicate effectively with stakeholders at all levels of the organization.
• Experience working in a multinational or shared services environment.

Responsabilidades

• Facilitate service delivery for CPS Expenses team, supporting Global ING Business Partners for the relevant services in scope.
• Cover and deliver some of the complex tasks of the team as deemed necessary.
• Act as a first point of escalation for team’s BAU issues and help and/or guide the team towards its resolution.
• Perform quality assurance review or control checks for the processes covered by the team.
• Work with Senior Circle Lead towards Change execution.
• Ensure that reports and discussions related to BAU/service are delivered and completed.
• Oversee and manage various stakeholders.
• Provide support to Circle Lead on other aspects impacting BAU and/or team performance.

Conocimientos

Analytical skills

Problem-solving

Stakeholder communication

Multinational/shared services exp

Customer-focused mindset

Educación

Bachelor's degree in Business Administration, Finance, Economics, or related field

Descripción del empleo

ING Hubs Philippines is seeking a CPS Expense Expert to drive and support service delivery for employee expenses and vendor invoices in a global context. You will ensure accuracy, policy compliance, and timely processing while collaborating with Finance, HR, and business partners across regions.

You will participate in process improvements, QA reviews, and escalation handling to maintain high service levels and stakeholder satisfaction in a dynamic shared services environment.