Global CPS Expense Specialist

ING Hubs Philippines; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

ING Hubs Philippines is seeking a CPS Expense Expert to drive and support service delivery and process excellence for the People Services Expenses team. You will handle expenses and vendor invoice processing in line with policy, collaborate with Finance and HR, and respond to employee queries in a multinational environment.

The role emphasizes accuracy, efficiency, and strong stakeholder communication to ensure smooth operations and adherence to SLAs across global partners.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to communicate effectively with stakeholders at all levels.
• Experience in a multinational or shared services environment.

Responsibilities

• Facilitate the management of service delivery of CPS Expenses team, supporting Global ING Business Partners for the relevant services in scope.
• Cover and deliver some of the complex tasks of the team as deemed necessary.
• Act as a first point of escalation for team’s BAU issues and guide the team towards resolution.
• Perform quality assurance review or control checks for the processes covered by the team.
• Work with Senior Circle Lead towards Change execution.
• Ensure that reports and discussions related to BAU/service are delivered and completed.
• Oversee and manage various stakeholders.
• Provide support to Circle Lead on other aspects impacting BAU and/or team performance.
• Process company invoices and employee expense claims within contractual timelines and policy requirements.
• Perform reconciliation, validation, and payment submission activities for vendor invoices.
• Review and approve expense reports, ensuring documentation is complete, accurate, and compliant with company policy.
• Partner closely with Finance and HR stakeholders to support operational processes.
• Respond to employee queries and resolve concerns related to expense claims.
• Ensure operational controls are maintained and identify potential risks and mitigation opportunities.
• Support the achievement of operational service level agreements (SLAs) and performance targets.

Skills

Analytical thinking

Problem solving

Stakeholder communication

Multinational environment

Customer-focused

Education

Bachelor's degree in Business Admin/Finance/Economics

Job description

ING Hubs Philippines is seeking a CPS Expense Expert to drive and support service delivery and process excellence for the People Services Expenses team. You will handle expenses and vendor invoice processing in line with policy, collaborate with Finance and HR, and respond to employee queries in a multinational environment.

The role emphasizes accuracy, efficiency, and strong stakeholder communication to ensure smooth operations and adherence to SLAs across global partners.