CPS Expense Specialist

ING Hubs Philippines; Metro Manila; Hybrid; PHP 450,000 - 650,000; Full time

Job summary

ING Hubs Philippines is seeking a CPS Expense Specialist to support end-to-end expense and invoice processing, ensuring accuracy and policy alignment. You will work with employees, vendors, Finance, and HR to meet service levels in a multinational environment.

The role emphasizes strong analytical skills, attention to detail, and a customer‑focused approach. Join a diverse team delivering reliable financial processes across the organization.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Economics, or related field.
• Strong analytical and problem‑solving skills with excellent attention to detail.
• Ability to communicate effectively with stakeholders at all levels.
• Experience in a multinational or shared services environment is preferred.
• Customer-focused mindset and commitment to quality service.

Responsibilities

• Process company invoices and employee expense claims within timelines and policy requirements.
• Perform reconciliation, validation, and payment submission for vendor invoices.
• Review and approve expense reports, ensuring documentation is complete and compliant.
• Collaborate with Finance and HR stakeholders to support operational processes.
• Respond to employee queries and resolve expense claim issues.
• Maintain controls and identify risks with mitigation opportunities.
• Support achievement of SLAs and performance targets.

Skills

Analytical thinking

Attention to detail

Stakeholder communication

Multinational experience

Customer service mindset

Education

Bachelor’s degree in Business Administration or Finance

Job description

CPS Expense Specialist

Help Keep Things Moving Behind the Scenes

At ING, we believe people should spend less time dealing with friction and more time focusing on what matters most. As a CPS Expense Specialist, you’ll play an important role in ensuring employee expenses and vendor invoices are processed accurately, efficiently, and in line with company policies. If you enjoy working with numbers, solving problems, and delivering excellent service in a collaborative international environment, we’d love to hear from you.

Role Summary

As a CPS Expense Specialist, you will be responsible for supporting end-to-end expense and invoice processing activities. You will work closely with employees, vendors, Finance, and HR teams to ensure transactions are completed accurately and within agreed service levels.

Key Responsibilities

• Process company invoices and employee expense claims within contractual timelines and policy requirements.


• Perform reconciliation, validation, and payment submission activities for vendor invoices.


• Review and approve expense reports, ensuring documentation is complete, accurate, and compliant with company policy.


• Partner closely with Finance and HR stakeholders to support operational processes.


• Respond to employee queries and resolve concerns related to expense claims.


• Ensure operational controls are maintained and identify potential risks and mitigation opportunities.


• Support the achievement of operational service level agreements (SLAs) and performance targets.

About the Team

You will join a diverse and collaborative team that supports critical business operations across ING. Working in a global environment, you’ll have the opportunity to interact with colleagues from different backgrounds while contributing to efficient and reliable financial processes.

Required Skills and Experience

We’re Interested In Hearing From You If You Have

• A bachelor's degree in Business Administration, Finance, Economics, or a related field.


• Strong analytical and problem‑solving skills with excellent attention to detail.


• The ability to communicate effectively with stakeholders at all levels of the organization.


• Experience working in a multinational or shared services environment.


• A customer‑focused mindset and commitment to delivering high‑quality service.


• Experience in a Shared Services or Technology industry environment is an advantage.

What We Offer

• A collaborative and international work environment.


• Opportunities to learn, grow, and develop your career.


• Exposure to global processes and stakeholders.


• A culture built on trust, respect, inclusion, and continuous improvement.


• The opportunity to help shape efficient experiences for colleagues across the organization.

Equal Opportunity Message

Don’t meet every single qualification? We encourage you to apply anyway. We value diverse experiences and perspectives, and you may be exactly who we’re looking for.

About ING

ING Hubs Philippines is an international part of the ING organization delivering services to business units across the world for both Wholesale Banking and Retail Banking activities. Working at ING means being part of a diverse workforce where no challenge is the same. At ING, our purpose is to empower people to stay a step ahead in life and in business. We believe sustainable progress is driven by people with the imagination and determination to create a better future for themselves and those around them. With more than 65,000 employees and operations in approximately 40 countries, ING offers countless opportunities to learn, grow, and make an impact. Join us and help shape the future of banking.