Senior HR Contact Center Specialist

ING Hubs Philippines; Metro Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

ING Hubs Philippines is seeking a CPS Contact Center Senior Specialist to manage and resolve HR-related inquiries across chat, email, and outbound calls. You will act as a single point of contact for employee and external requests, ensuring accurate information and timely resolution within service standards.

Join a team focused on green service, coaching peers, and monitoring performance while maintaining strong relationships with customers and internal partners.

Qualifications

• Excellent communication skills in English (verbal and written).
• Analytical and problem-solving abilities.
• Highly organized with strong multitasking capability.
• High attention to detail and resourceful.
• Familiarity with Service Now and Workday is a plus.

Responsibilities

• Handle HR-related employee and external requests via chat, email, and calls.
• Provide timely, accurate information and triage to relevant HR resources.
• Support process documentation and data reporting as needed.
• Assist in new-hire training and knowledge sharing with the team.
• Maintain service standards and contribute to process improvement.

Skills

Customer service

Analytical skills

Relationship building

English communication

Education

College degree

Tools

Service Now

Workday

Job description

ING Hubs Philippines is seeking a CPS Contact Center Senior Specialist to manage and resolve HR-related inquiries across chat, email, and outbound calls. You will act as a single point of contact for employee and external requests, ensuring accurate information and timely resolution within service standards.

Join a team focused on green service, coaching peers, and monitoring performance while maintaining strong relationships with customers and internal partners.