CPS Expense Expert

ING Hubs Philippines; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

ING Hubs Philippines is seeking a CPS Expense Expert to drive and support service delivery and process excellence for the People Services Expenses team. You will handle expenses and vendor invoice processing in line with policy, collaborate with Finance and HR, and respond to employee queries in a multinational environment.

The role emphasizes accuracy, efficiency, and strong stakeholder communication to ensure smooth operations and adherence to SLAs across global partners.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to communicate effectively with stakeholders at all levels.
• Experience in a multinational or shared services environment.

Responsibilities

• Facilitate the management of service delivery of CPS Expenses team, supporting Global ING Business Partners for the relevant services in scope.
• Cover and deliver some of the complex tasks of the team as deemed necessary.
• Act as a first point of escalation for team’s BAU issues and guide the team towards resolution.
• Perform quality assurance review or control checks for the processes covered by the team.
• Work with Senior Circle Lead towards Change execution.
• Ensure that reports and discussions related to BAU/service are delivered and completed.
• Oversee and manage various stakeholders.
• Provide support to Circle Lead on other aspects impacting BAU and/or team performance.
• Process company invoices and employee expense claims within contractual timelines and policy requirements.
• Perform reconciliation, validation, and payment submission activities for vendor invoices.
• Review and approve expense reports, ensuring documentation is complete, accurate, and compliant with company policy.
• Partner closely with Finance and HR stakeholders to support operational processes.
• Respond to employee queries and resolve concerns related to expense claims.
• Ensure operational controls are maintained and identify potential risks and mitigation opportunities.
• Support the achievement of operational service level agreements (SLAs) and performance targets.

Skills

Analytical thinking

Problem solving

Stakeholder communication

Multinational environment

Customer-focused

Education

Bachelor's degree in Business Admin/Finance/Economics

Job description

CPS Expense Expert - Global Support (NL, BE, DE, APAC, AU, PH, PL)

Help Keep Things Moving Behind the Scenes

At ING, we believe people should spend less time dealing with friction and more time focusing on what matters most. As a CPS Expense Expert, you'll play an important role in ensuring employee expenses and vendor invoices are processed accurately, efficiently, and in line with company policies.

If you enjoy working with numbers, solving problems, and delivering excellent service in a collaborative international environment, we'd love to hear from you.

Role Summary

As a CPS Expense Expert, you will be responsible for driving and supporting service delivery, operational health and process excellence of People Services Expenses team.

Expert-level Responsibilities

• Facilitate the management of service delivery of CPS Expenses team, supporting Global ING Business Partners for the relevant services in scope,
• Cover and deliver some of the complex tasks of the team as deemed necessary,
• Act as a first point of escalation for team’s BAU issues and help and/or guide the team towards its resolution,
• Perform quality assurance review or control checks for the processes covered by the team,
• Work with Senior Circle Lead towards Change execution,
• Ensure that reports and discussions related to BAU/service are delivered and competed, and
• Oversee and manage various stakeholders
• Provide support to Circle Lead on other aspects impacting BAU and/or team performance

Process Responsibilities

• Process company invoices and employee expense claims within contractual timelines and policy requirements.
• Perform reconciliation, validation, and payment submission activities for vendor invoices.
• Review and approve expense reports, ensuring documentation is complete, accurate, and compliant with company policy.
• Partner closely with Finance and HR stakeholders to support operational processes.
• Respond to employee queries and resolve concerns related to expense claims.
• Ensure operational controls are maintained and identify potential risks and mitigation opportunities.
• Support the achievement of operational service level agreements (SLAs) and performance targets.

About the Team

You will join a diverse and collaborative team that supports critical business operations across ING. Working in a global environment, you'll have the opportunity to interact with colleagues from different backgrounds while contributing to efficient and reliable financial processes.

Required Skills and Experience

We're Interested In Hearing From You If You Have

• A bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Strong analytical and problem-solving skills with excellent attention to detail.
• The ability to communicate effectively with stakeholders at all levels of the organization.
• Experience working in a multinational or shared services environment.
• A customer-focused mindset and commitment to delivering high-quality service.
• Experience in a Shared Services or Technology industry environment is an advantage.

What We Offer

• A collaborative and international work environment.
• Opportunities to learn, grow, and develop your career.
• Exposure to global processes and stakeholders.
• A culture built on trust, respect, inclusion, and continuous improvement.
• The opportunity to help shape efficient experiences for colleagues across the organization.

About ING

ING Hubs Philippines is an international part of the ING organization delivering services to business units across the world for both Wholesale Banking and Retail Banking activities. Working at ING means being part of a diverse workforce where no challenge is the same.

At ING, our purpose is to empower people to stay a step ahead in life and in business. We believe sustainable progress is driven by people with the imagination and determination to create a better future for themselves and those around them. With more than 65,000 employees and operations in approximately 40 countries, ING offers countless opportunities to learn, grow, and make an impact. Join us and help shape the future of banking.

Diversity and inclusion: We welcome applications from people of all backgrounds and perspectives. We value diverse experiences and require equal opportunity in all our practices.