Global Ecommerce CSR – Onsite Day Shift, Growth

MicroSourcing International; Cagayan de Oro; On-site; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Above-market pay

Healthcare from day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing International in Cagayan de Oro (SM Downtown) is seeking a Customer Service Representative to manage enquiries, orders, and service requests for international markets from an onsite workplace. You will respond to emails with a warm, professional voice, and coordinate with Operations on stock and deliveries.

The role requires 2+ years in customer service or ecommerce and strong English communication. Flexible work arrangements and opportunities for growth are offered.

Qualifications

• 2+ years of experience in customer service, ecommerce support, or customer operations.
• Excellent written and verbal English communication skills.
• Experience handling customer enquiries through email and customer service platforms.
• Strong attention to detail, organisation, and administrative accuracy.
• Ability to work independently while collaborating effectively with international teams.

Responsibilities

• Manage enquiries, orders, returns, and exchanges globally.
• Respond to customers through email with a warm, professional voice.
• Process and update orders across Shopify, Gorgias, Cin7, and Amazon.
• Provide product information, sizing guidance, and support with concerns.
• Coordinate with Operations and Logistics on stock, fulfilment, deliveries, and shipping issues.
• Manage wholesale, corporate, B2B, and D2C orders with attention to detail.
• Handle customer complaints and delivery exceptions, escalating complex issues.
• Maintain accurate customer records and document recurring issues.
• Monitor service performance and contribute to process improvements.
• Support customers across Australia, North America, the UK, and Europe.
• Collaborate with a global remote team to maintain service levels.

Skills

Customer service

English proficiency

Shopify

Gorgias

Cin7

Amazon Seller Central

International support

Tools

Shopify

Gorgias

Cin7

Amazon Seller Central

Job description

MicroSourcing International in Cagayan de Oro (SM Downtown) is seeking a Customer Service Representative to manage enquiries, orders, and service requests for international markets from an onsite workplace. You will respond to emails with a warm, professional voice, and coordinate with Operations on stock and deliveries.

The role requires 2+ years in customer service or ecommerce and strong English communication. Flexible work arrangements and opportunities for growth are offered.