E-Commerce Customer Service Coordinator

MicroSourcing International; Cagayan de Oro; Presencial; PHP 391.000 - 670.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Descripción de la vacante

MicroSourcing is seeking a Customer Service Coordinator to join our onsite team in SM Downtown, Cagayan de Oro. You will support customers across Australia and other international markets by managing enquiries, orders, returns, and service requests, working closely with Customer Service, Operations, and Logistics teams to ensure a positive customer experience.

Key requirements include 2+ years in customer service or e-commerce, strong English communication, and experience with Shopify, Gorgias,

Formación

• 2+ years in customer service, e-commerce support, or related roles.
• Excellent written and verbal English communication.
• Experience handling customer enquiries via email, chat, or platforms.
• Experience with Shopify, Gorgias, Cin7, Amazon Seller Central, or similar systems is an advantage.
• Strong attention to detail and accuracy when processing orders.
• Ability to work independently in a remote environment.

Responsabilidades

• Respond to customer enquiries via email and customer service platforms in a professional and timely manner.
• Process customer orders, cancellations, returns, exchanges, and order updates using platforms such as Shopify, Gorgias, Cin7, and Amazon.
• Manage wholesale, corporate, B2B, and D2C orders with a high level of accuracy.
• Provide customers with accurate product, sizing, shipping, and order information.
• Coordinate with Operations and Logistics teams regarding stock availability, fulfilment, delivery delays, lost parcels, and other order issues.
• Maintain accurate customer interaction and order records.
• Handle customer complaints and escalation complex concerns when necessary.
• Monitor customer feedback and identify opportunities to improve the overall customer experience.
• Maintain organised workflows and meet agreed service levels for response and resolution times.
• Assist with customer service reporting, knowledge base updates, FAQs, and process improvements.
• Collaborate with international stakeholders and contribute to a positive remote team environment.

Conocimientos

Customer service experience

English communication

Email/chat handling

Attention to detail

Time management

Independent work in remote environment

Supporting Australian/international客户

Herramientas

Shopify

Gorgias

Cin7

Amazon Seller Central

Descripción del empleo

MicroSourcing is seeking a Customer Service Coordinator to join our onsite team in SM Downtown, Cagayan de Oro. You will support customers across Australia and other international markets by managing enquiries, orders, returns, and service requests, working closely with Customer Service, Operations, and Logistics teams to ensure a positive customer experience.

Key requirements include 2+ years in customer service or e-commerce, strong English communication, and experience with Shopify, Gorgias,