Onsite Customer Service Pro - Growth, Perks & Flexibility

MicroSourcing International; Cagayan de Oro; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time-off

Group life insurance

Performance bonuses

Flexible work

Job summary

MicroSourcing is seeking a Customer Service Representative to be based onsite in Cagayan De Oro. You will handle customer inquiries across channels, provide accurate product information, and resolve issues while maintaining records and collaborating with the team.

The role emphasizes strong English communication, reliability, and on-site presence when required, with opportunities for growth within a supportive, inclusive work environment.

Qualifications

• At least 1 year of experience in customer service.
• Strong verbal and written English communication.
• Knowledge of Zoom and basic computer literacy preferred.
• Able to report onsite as needed.
• Capable of making sound decisions in urgent situations.
• Open to college undergraduates and senior high school students.
• Reliable, highly responsive and confident.
• Proactive and able to respond promptly.
• Strong organizational and decision-making abilities.

Responsibilities

• Respond promptly to customer inquiries via email, SMS, and calls.
• Provide accurate information about products, services, and policies.
• Address and resolve customer inquiries and escalate when necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the team to deliver high-quality service.

Skills

Customer service

English communication

Education

Undergraduate student or senior high school certificate welcome

Tools

Zoom

Job description

MicroSourcing is seeking a Customer Service Representative to be based onsite in Cagayan De Oro. You will handle customer inquiries across channels, provide accurate product information, and resolve issues while maintaining records and collaborating with the team.

The role emphasizes strong English communication, reliability, and on-site presence when required, with opportunities for growth within a supportive, inclusive work environment.