Customer Service Specialist - E-commerce (Onsite, Day Shift)

MicroSourcing; Cagayan de Oro; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Above-market compensation

Healthcare on day one for employee and

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a Customer Service Specialist to support Australian and international markets from onsite in Cagayan de Oro. You will handle inquiries, orders, returns, and service requests, coordinating with Operations and Logistics to ensure a smooth customer experience.

The role emphasizes accurate data handling, timely responses, and a collaborative, inclusive team culture with growth opportunities and a focus on work-life harmony.

Qualifications

• 2+ years of experience in customer service, e-commerce support, customer operations, or a related role.
• Strong written and verbal English communication skills.
• Experience handling customer enquiries through email, chat, or customer service platforms.
• Experience with Shopify, Gorgias, Cin7, Amazon Seller Central, or similar systems is an advantage.

Responsibilities

• Respond to customer enquiries via email and customer service platforms in a professional and timely manner.
• Process customer orders, cancellations, returns, exchanges, and order updates using platforms such as Shopify, Gorgias, Cin7, and Amazon.
• Manage wholesale, corporate, B2B, and D2C orders with a high level of accuracy.
• Provide customers with accurate product, sizing, shipping, and order information.
• Coordinate with Operations and Logistics teams regarding stock availability and delivery issues.
• Maintain accurate customer interaction and order records.
• Handle customer complaints and elevate complex concerns when necessary.
• Monitor customer feedback and identify opportunities to improve the overall customer experience.
• Maintain organised workflows and meet agreed service levels for response and resolution times.
• Assist with customer service reporting, knowledge base updates, FAQs, and process improvements.
• Collaborate with international stakeholders and contribute to a positive remote team environment.

Skills

Customer service

E-commerce support

English communication

Attention to detail

Tools

Shopify

Gorgias

Cin7

Amazon Seller Central

Job description

MicroSourcing is seeking a Customer Service Specialist to support Australian and international markets from onsite in Cagayan de Oro. You will handle inquiries, orders, returns, and service requests, coordinating with Operations and Logistics to ensure a smooth customer experience.

The role emphasizes accurate data handling, timely responses, and a collaborative, inclusive team culture with growth opportunities and a focus on work-life harmony.