Global Disputes Voice Coordinator

Damco Spain SL; Manila, Hinoba-an; On-site; PHP 446,000 - 670,000; Full time

Job summary

Maersk in Pasig City, Philippines, is seeking a qualified Dispute/Finance coordination professional for a night-shift, onsite role. You must have a Bachelor's degree and at least 2 years' experience in dispute or finance, with fluency in Spanish and English. Strong MS Office skills are required.

You will manage daily logs, rosters, and productivity reports while coordinating with front office to resolve disputes. The position emphasizes process improvement and customer focus.

Qualifications

• Bachelor's degree in a related field.
• Minimum 2 years of work experience in dispute/finance.
• Excellent Spanish and English communication skills.
• Willing to work onsite in Pasig City and night shift.
• MS Office literacy (Word, Excel, PowerPoint).

Responsibilities

• Maintains a daily work allocation log.
• Allocates work assignments, roster planning and prepares team productivity reports.
• Monitors and reports on standard and performance parameters.
• Coordinates with front office and resolves disputes with customer service and sales.
• Coaches staff and builds a high-performing team through feedback and goal setting.
• Researches and recommends best practices to improve processes.
• Ensures staff remain focused on customer needs.
• Works with LOC team to address equipment concerns and customer requirements.
• Aims for standardization of processes across teams.

Skills

Spanish-English communication

Education

Bachelor's degree

Tools

GCSS

RKEM

AFLS

MS Office

Job description

Maersk in Pasig City, Philippines, is seeking a qualified Dispute/Finance coordination professional for a night-shift, onsite role. You must have a Bachelor's degree and at least 2 years' experience in dispute or finance, with fluency in Spanish and English. Strong MS Office skills are required.

You will manage daily logs, rosters, and productivity reports while coordinating with front office to resolve disputes. The position emphasizes process improvement and customer focus.