Disputes Voice Coordinator - Spanish

Damco Spain SL; Manila, Hinoba-an; On-site; PHP 446,000 - 670,000; Full time

Job summary

Maersk in Pasig City, Philippines, is seeking a qualified Dispute/Finance coordination professional for a night-shift, onsite role. You must have a Bachelor's degree and at least 2 years' experience in dispute or finance, with fluency in Spanish and English. Strong MS Office skills are required.

You will manage daily logs, rosters, and productivity reports while coordinating with front office to resolve disputes. The position emphasizes process improvement and customer focus.

Qualifications

• Bachelor's degree in a related field.
• Minimum 2 years of work experience in dispute/finance.
• Excellent Spanish and English communication skills.
• Willing to work onsite in Pasig City and night shift.
• MS Office literacy (Word, Excel, PowerPoint).

Responsibilities

• Maintains a daily work allocation log.
• Allocates work assignments, roster planning and prepares team productivity reports.
• Monitors and reports on standard and performance parameters.
• Coordinates with front office and resolves disputes with customer service and sales.
• Coaches staff and builds a high-performing team through feedback and goal setting.
• Researches and recommends best practices to improve processes.
• Ensures staff remain focused on customer needs.
• Works with LOC team to address equipment concerns and customer requirements.
• Aims for standardization of processes across teams.

Skills

Spanish-English communication

Education

Bachelor's degree

Tools

GCSS

RKEM

AFLS

MS Office

Job description

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities:

• Maintains a daily work allocation log
• Allocates work assignments, roster planning and prepares team productivity reports
• Monitors and reports on standard and performance parameters
• Arranges Gembas for visitors
• Implements new ideas to improve processes
• Coordinates with front office and arrange to resolve disputes with customer service and sales, with efficiency and quality
• Maintains a positive relationship while working closely with the staff to build a formidable team through coaching, goal setting, and constructive feedback
• Researches and recommends best practices that can be followed
• Ensures staff is focused on customer
• Works directly with LOC team to address equipment concerns, in particular where customer needs are not being covered
• Researches and recommends best practices that can be followed
• Secure use of uniform, establishment and respect of operational procedures
• Perform data analyst specialist role to address gap and improvement areas
• Work closely with other teams for knowledge sharing, monitor KPIs’, improve reporting within the organization and move towards standardization of process
• Performing other tasks defined by the supervisor
• Exercise “constant care” at all time and be committed to MAERSK Line qualities concept

Qualifications:

• Bachelor's Graduate
• Excellent Spanish and English Communication skills
• At least 2 years work experience in Dispute/Finance.
• Technical Skills: (S 4 – GCSS, RKEM, AFLS ) and Microsoft Package literacy (Word, Excel, Power Point, Access) is a perquisite
• Must be willing to work onsite in Pasig City and Nightshift schedule

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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