Disputes Voice Coordinator - Spanish

Maersk; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maersk is seeking a data-driven Dispute/Finance Analyst to join our Manila-based team in Pasig. The role involves managing daily work allocations, reporting on performance, and coordinating with front office to resolve disputes, while coaching staff to achieve excellence in customer service and operations.

The ideal candidate will have a Bachelor's degree, 2+ years in disputes/finance, and experience with S4 GCSS, RKEM, AFLS, plus MS Office. Night shifts and onsite work in Pasig are required.

Qualifications

• Bachelor's degree required.
• Excellent Spanish and English communication skills.
• At least 2 years' experience in disputes/finance.
• Proficient in S4 – GCSS, RKEM, AFLS and MS Office.
• Willing to work onsite in Pasig City and night shift.

Responsibilities

• Maintain daily work allocation log.
• Allocate work assignments, plan rosters, and produce team productivity reports.
• Monitor and report on standard and performance parameters.
• Coordinate with front office to resolve disputes with customer service and sales.
• Coach staff and build a high-performing team.
• Research and implement best practices.
• Ensure staff focus on customer.
• Collaborate with LOC team to address equipment concerns.
• Improve reporting and move toward standardization.
• Perform data analyst specialist role to address gaps.
• Perform other tasks defined by supervisor.
• Exercise constant care and MAERSK Line qualities.

Skills

Spanish language

English language

Communication skills

Education

Bachelor's degree

Tools

S4 GCSS RKEM AFLS

Microsoft Office

Job description

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities:

• Maintains a daily work allocation log

• Allocates work assignments, roster planning and prepares team productivity reports

• Monitors and reports on standard and performance parameters

• Arranges Gembas for visitors

• Implements new ideas to improve processes

• Coordinates with front office and arrange to resolve disputes with customer service and sales, with efficiency and quality

• Maintains a positive relationship while working closely with the staff to build a formidable team through coaching, goal setting, and constructive feedback

• Researches and recommends best practices that can be followed

• Ensures staff is focused on customer

• Works directly with LOC team to address equipment concerns, in particular where customer needs are not being covered

• Researches and recommends best practices that can be followed

• Secure use of uniform, establishment and respect of operational procedures

• Perform data analyst specialist role to address gap and improvement areas

• Work closely with other teams for knowledge sharing, monitor KPIs’, improve reporting within the organization and move towards standardization of process

• Performing other tasks defined by the supervisor

• Exercise “constant care” at all time and be committed to MAERSK Line qualities concept

Qualifications:

• Bachelor's Graduate

• Excellent Spanish and English Communication skills

• At least 2 years work experience in Dispute/Finance.

• Technical Skills: (S4 – GCSS, RKEM, AFLS) and Microsoft Package literacy (Word, Excel, Power Point, Access) is a perquisite

• Must be willing to work onsite in Pasig City and Nightshift schedule

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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