Global Digital Marketing Support Specialist

Concentrix; Quezon City; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Sign-On Bonus

High Referral Bonus

Job summary

Concentrix is seeking a Customer Support Specialist to deliver real-time assistance to global advertisers via chat, email, and ticketing systems. You will troubleshoot campaign setup, ad performance, targeting, billing, and tracking, while guiding advertisers on optimization best practices.

The role requires clear communication of complex product information and cross-functional collaboration to enhance service quality.

Qualifications

• Minimum 2 years in Digital Marketing or Ad Sales.
• Experience handling customer service platforms and campaigns.
• Ability to communicate complex product information clearly.

Responsibilities

• Provide real-time assistance to advertisers via chat, email, and tickets.
• Troubleshoot campaign setup, ad performance, targeting, billing, and tracking.
• Guide advertisers on best practices for optimization.
• Document cases accurately and collaborate to improve workflows.
• Support advertisers across multiple time zones with rotating shifts.

Skills

Digital Marketing experience

Ad platforms experience

CRM handling

Campaign optimization

Strong communication

Tools

Zendesk

Salesforce

ServiceNow

Job description

Concentrix is seeking a Customer Support Specialist to deliver real-time assistance to global advertisers via chat, email, and ticketing systems. You will troubleshoot campaign setup, ad performance, targeting, billing, and tracking, while guiding advertisers on optimization best practices.

The role requires clear communication of complex product information and cross-functional collaboration to enhance service quality.