Ad Campaign Support Specialist: Growth & Optimization

Concentrix Philippines; Quezon City; On-site; PHP 480,000 - 720,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Support Specialist to provide real-time technical and strategic assistance to advertisers. You will troubleshoot complex campaign issues, ensure brands maximize performance on global platforms, and deliver high-quality omnichannel support from Quezon City onsite.

The role requires a bachelor’s degree and 2–4 years’ hands-on experience with paid campaigns, plus expertise in attribution and pixel tracking for precise evaluation.

Qualifications

• Bachelor’s degree in Marketing or related field.
• 2–4 years managing end-to-end paid campaigns (Meta/Google/LinkedIn).
• Strong understanding of the marketing funnel.
• Knowledge of multi-channel attribution models.
• Experience with pixel implementation and tracking events.

Responsibilities

• Troubleshoot campaign setup, performance, billing, and TikTok Pixel.
• Provide omnichannel support via live chat, email, and ticketing systems (Zendesk/Salesforce).
• Guide advertisers on targeting and optimization best practices.
• Meet SLAs and share product feedback with internal teams.

Skills

Campaign Management

Paid Advertising

Analytical Thinking

Attribution Modelling

Pixel Tracking

Education

Bachelor’s degree

Job description

Concentrix Philippines is seeking a Customer Support Specialist to provide real-time technical and strategic assistance to advertisers. You will troubleshoot complex campaign issues, ensure brands maximize performance on global platforms, and deliver high-quality omnichannel support from Quezon City onsite.

The role requires a bachelor’s degree and 2–4 years’ hands-on experience with paid campaigns, plus expertise in attribution and pixel tracking for precise evaluation.