Advertiser Helpdesk Specialist - Campaign Setup & Support

Concentrix Philippines; Pasig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Concentrix Philippines is seeking a Helpdesk Support Specialist to provide customer and technical support to advertisers using a leading global digital advertising platform. This predominantly non-voice role involves chat, email, and ticketing for campaign setup, billing, and basic platform troubleshooting.

You will work in a fast-paced, KPI-driven environment, supporting global advertisers in a rotational shift.

Qualifications

• 0–2 years of experience in Customer Service, Helpdesk, or Technical Support
• Bachelor's degree or equivalent in Business, Marketing, Communications, or related field
• Strong written and verbal English communication
• Experience with billing, payments, or compliance is an advantage
• Familiarity with TikTok Ads, Meta Ads, or Google Ads
• Experience using Zendesk/Salesforce/Freshdesk or similar tools
• Ability to work in a fast-paced, KPI-driven environment

Responsibilities

• Provide advertiser support through chat, email, and ticketing
• Assist with billing, invoices, payment methods, and refund inquiries
• Guide advertisers with campaign setup, ad creation, and account settings
• Assist with ad review outcomes, policy concerns, and appeal submissions
• Troubleshoot platform and account-related issues using SOPs and knowledge bases
• Document customer interactions, troubleshooting steps, and resolutions accurately
• Escalate more complex technical cases to the appropriate support team
• Meet established service levels and performance targets for response time and customer satisfaction
• Work in a rotational shift environment supporting global advertisers

Skills

Strong English communication

Problem-solving

Attention to detail

KPI-driven mindset

Education

Bachelor's degree or equivalent experience

Tools

Zendesk

Salesforce

Freshdesk

Job description

Concentrix Philippines is seeking a Helpdesk Support Specialist to provide customer and technical support to advertisers using a leading global digital advertising platform. This predominantly non-voice role involves chat, email, and ticketing for campaign setup, billing, and basic platform troubleshooting.

You will work in a fast-paced, KPI-driven environment, supporting global advertisers in a rotational shift.