AdTech Support Specialist: Real-Time Campaign Optimizer

Concentrix; Quezon City; On-site; PHP 279,000 - 446,400; Full time

Job summary

Concentrix in Quezon City seeks a Customer Support Specialist to provide real-time assistance to advertisers through live chat and email. The ideal candidate has a Bachelor’s degree in Marketing or a related field, 2–4 years of experience in technical support, and is well-versed in digital advertising concepts. Responsibilities include troubleshooting campaign issues and collaborating with teams to enhance service quality. Join a dynamic environment that values customer satisfaction and continuous improvement.

Qualifications

• 2–4 years of experience in customer or technical support, preferably in a digital advertising or BPO environment.
• Hands-on experience with live chat and ticket management systems.

Responsibilities

• Deliver real-time support to advertisers via live chat, email, and ticketing systems.
• Troubleshoot issues related to campaign setup and ad performance.
• Guide advertisers on best practices for campaign optimization.

Skills

Customer support

Digital advertising concepts

Analytical skills

Interpersonal skills

English communication skills

Education

Bachelor’s degree in Marketing, Business Information Technology, or related field

Tools

Zendesk

Salesforce

Freshdesk

Job description

Concentrix in Quezon City seeks a Customer Support Specialist to provide real-time assistance to advertisers through live chat and email. The ideal candidate has a Bachelor’s degree in Marketing or a related field, 2–4 years of experience in technical support, and is well-versed in digital advertising concepts. Responsibilities include troubleshooting campaign issues and collaborating with teams to enhance service quality. Join a dynamic environment that values customer satisfaction and continuous improvement.