Customer Support Specialist

Concentrix; Quezon City; On-site; PHP 350,000 - 520,000; Full time

Job summary

Concentrix is seeking a Customer Support Specialist to provide real-time technical and strategic assistance to advertisers. You will troubleshoot campaign issues via live chat and tickets, ensuring brands maximize performance on global platforms.

The role requires 2–4 years of hands-on experience managing end-to-end paid advertising campaigns (Meta, Google, LinkedIn), a solid understanding of the marketing funnel, attribution models, and pixel tagging. Onsite in Quezon City.

Qualifications

• Bachelor’s degree in marketing, advertising, business administration, or related field.
• 2–4 years of hands-on experience managing end-to-end paid advertising campaigns (e.g., Meta Ads, Google Ads, LinkedIn Ads).
• Deep understanding of the full marketing funnel and the ability to design strategies for each stage.
• Solid understanding of multi-channel attribution models and the ability to reconcile data discrepancies and varying conversion logic across different advertising platforms.
• Technical familiarity with pixel implementation and standard tracking events for precise campaign evaluation.

Responsibilities

• Troubleshoot intermediate to complex issues regarding campaign setup, ad performance, billing, and TikTok Pixel tracking.
• Deliver high-quality omnichannel support via live chat, email, and ticketing systems (Zendesk/Salesforce) with detailed case documentation.
• Guide advertisers on best practices for targeting and campaign optimization to meet their business goals.
• Meet defined SLAs and share product feedback with internal teams to improve platform quality and help-center resources.

Skills

Campaign management

Funnel marketing

Attribution models

Pixel tracking

Technical troubleshooting

Client guidance

Education

Bachelor's degree

Tools

Zendesk

Salesforce

Job description

Job Summary

We are looking for a Customer Support Specialist to provide real-time technical and strategic assistance to advertisers. In this role, you will troubleshoot complex campaign issues via live chat and ticketing systems, ensuring brands maximize their performance on global platform.

What We Are Looking For

• Education: Bachelor’s degree in Marketing, Advertising, Business Administration, or a related field.
• Experience: Minimum of 2–4 years of hands-on experience managing end-to-end paid advertising campaigns (e.g., Meta Ads, Google Ads, LinkedIn Ads).
• Funnel Marketing Expertise: Deep understanding of the full marketing funnel and the ability to design strategies for each stage.
• Advanced Attribution Knowledge: Solid understanding of multi-channel attribution models and the ability to reconcile data discrepancies and varying conversion logic across different advertising platforms.
• Technical Tracking & Tagging: Technical familiarity with pixel implementation and standard tracking events for precise campaign evaluation.

What You Will Do

• Technical Troubleshooting: Resolve intermediate to complex issues regarding campaign setup, ad performance, billing, and TikTok Pixel tracking.
• Omnichannel Support: Deliver high-quality assistance via live chat, email, and ticketing systems (Zendesk/Salesforce) while maintaining detailed case documentation.
• Optimization & Guidance: Guide advertisers on best practices for targeting and campaign optimization to meet their business goals.
• Continuous Improvement: Meet defined SLAs and share product feedback with internal teams to improve platform quality and help-center resources.

Work location

Concentrix Bridgetowne, Quezon City (Onsite)