Global Desktop Support Engineer — Windows/macOS Pro

Sycomp; Metro Manila; Vor Ort; PHP 360.000 - 600.000; Vollzeit

Zusammenfassung

Sycomp is seeking a highly motivated Desktop Support Specialist to join its global IT team. This role provides first and second-level technical support to employees across locations, maintains desktop environments, manages endpoint devices, and assists with SaaS administration and user access management.

You will troubleshoot Windows and macOS issues, handle password resets and account provisioning, and collaborate with cross‑functional IT teams to deliver a seamless end‑user experience and

Qualifikationen

• 3+ years in Desktop Support or IT Help Desk.
• Strong troubleshooting for Windows/macOS environments.
• Experience with Microsoft 365 and AD Entra ID.

Aufgaben

• Provide first and second-tier support for desktops, laptops, and peripherals.
• Troubleshoot Windows and macOS incidents and assist with SaaS tasks.
• Manage password resets, account provisioning, and access requests.
• Document incidents and resolutions in the ticketing system.
• Collaborate with IT teams on projects and improvements.

Kenntnisse

Desktop Support

Windows & macOS

Microsoft 365 / O365

Active Directory / Entra ID

Remote support tools

Networking basics

Intune / JAMF

Communication skills

Time management

Teamwork / independent work

Tools

Intune

JAMF

Entra ID

Jobbeschreibung

Sycomp is seeking a highly motivated Desktop Support Specialist to join its global IT team. This role provides first and second-level technical support to employees across locations, maintains desktop environments, manages endpoint devices, and assists with SaaS administration and user access management.

You will troubleshoot Windows and macOS issues, handle password resets and account provisioning, and collaborate with cross‑functional IT teams to deliver a seamless end‑user experience and