Global IT Help Desk Technician — Windows, macOS & O365

Concentrix; Makati; On-site; PHP 335,000 - 502,000; Full time

Job summary

Concentrix is seeking an IT Help Desk professional to support employees across regions. You will troubleshoot desktops, laptops, mobile devices, printers, VPN and company apps, while managing user accounts and escalations as needed. You will document conversations in the ticketing system and contribute to our knowledge base.

The role requires strong English communication, ability to work in a fast-paced, global environment, and collaboration with cross-functional IT teams.

Qualifications

• Experience in IT help desk or service desk roles.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Office 365, Active Directory and remote access tools.
• Excellent problem-solving and written and verbal English communication.
• Ability to work in a fast-paced, global environment and manage priorities.

Responsibilities

• Provide technical support via phone, email, chat, and ticket across regions.
• Troubleshoot and resolve IT issues on desktops, laptops, mobiles, printers, VPN, and apps.
• Manage user accounts: password resets, account creation, permissions (AD, O365, VPN).
• Document and track all interactions in the ticketing system.
• Escalate complex issues and contribute to knowledge base; collaborate with teams.

Skills

IT help desk experience

Troubleshooting

Windows

macOS

English communication

Prioritization

Tools

Office 365

Active Directory

VPN

Remote access tools

Job description

Concentrix is seeking an IT Help Desk professional to support employees across regions. You will troubleshoot desktops, laptops, mobile devices, printers, VPN and company apps, while managing user accounts and escalations as needed. You will document conversations in the ticketing system and contribute to our knowledge base.

The role requires strong English communication, ability to work in a fast-paced, global environment, and collaboration with cross-functional IT teams.