Global IT Desktop Support Engineer (Windows & Mac)

HedgeServ Corporation; Manila; On-site; PHP 360,000 - 720,000; Full time

Job summary

HedgeServ Corporation in Manila seeks an GEUS IT Desktop Support Engineer to join a global team delivering end-user technical support for Windows and Mac environments. You will assist users, troubleshoot devices, and contribute to our knowledge base while collaborating with global offices.

The role requires Office 365 proficiency, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Remote/hybrid options may be available according to business needs.

Qualifications

• Technical degree in Information Technology.
• A minimum of 3 years’ experience in supporting Windows and Mac operating environments.
• Experience with Office 365 suite required.
• Proficiency in dealing with a variety of computer systems/applications required.
• Detail-oriented and able to manage multiple priorities.

Responsibilities

• Onsite end user technical support at our Manila, Philippines office.
• Provide quality and fast resolution to service and incident requests submitted to our support center via phone, email, and ticketing system.
• Document all information related to service and incident requests in the Ticketing System and other information systems.
• Assist in keeping IT support process documents up to date and create helpful SOPs.
• Open support cases with software and hardware vendors when required.

Skills

Strong communication

Analytical skills

Team player

Multitasking

Problem solving

Self-motivated

Education

Technical degree in Information Technology

Tools

Office 365

Jamf

Active Directory/Group Policies

PowerShell

Job description

HedgeServ Corporation in Manila seeks an GEUS IT Desktop Support Engineer to join a global team delivering end-user technical support for Windows and Mac environments. You will assist users, troubleshoot devices, and contribute to our knowledge base while collaborating with global offices.

The role requires Office 365 proficiency, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Remote/hybrid options may be available according to business needs.