Remote End User Engineer | Help Desk Analyst

SYSGEN RPO; Philippines; Remote; PHP 424.000 - 580.000; Vollzeit

Zusammenfassung

SYSGEN RPO is seeking an End User Engineering (EUE) Analyst to support global users in a 100% remote capacity. The role covers Level 1/2 IT incidents across Windows, macOS, Office 365, and AD, with cross-country collaboration to sustain service quality.

The position emphasizes strong customer service, clear English communication, and the ability to work diverse shifts to back a 24/7 environment. Prior help desk experience is preferred, focusing on dependable, proactive problem solving.

Qualifikationen

• Desire to pursue a long-term IT career with strong customer service background.
• Excellent teamwork, communication, and interpersonal skills.
• Professional English communication, both written and spoken, with attention to detail.

Aufgaben

• Provide Level 1/2 IT support for incidents affecting hardware, software, and networks.
• Respond to tickets via phone, email/portal, or chat and update notes promptly.
• Troubleshoot and resolve issues or escalate to senior engineers as needed.
• Manage user accounts and access for Microsoft 365 and on-prem Active Directory.
• Maintain knowledge articles and follow documented processes for consistency.

Kenntnisse

Customer service

Teamwork

English communication

Time management

Problem solving

Multi-tasking

Ausbildung

High school diploma or equivalent

Tools

MS Office 365

Active Directory

Windows/macOS basics

Jobbeschreibung

SYSGEN RPO is seeking an End User Engineering (EUE) Analyst to support global users in a 100% remote capacity. The role covers Level 1/2 IT incidents across Windows, macOS, Office 365, and AD, with cross-country collaboration to sustain service quality.

The position emphasizes strong customer service, clear English communication, and the ability to work diverse shifts to back a 24/7 environment. Prior help desk experience is preferred, focusing on dependable, proactive problem solving.