Global IT Support Specialist

Enigma; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Enigma IT is seeking an experienced IT Help Desk professional to provide frontline support across the company. You will handle inquiries via phone, email, chat, and ticketing, resolving a range of hardware and software issues to keep operations running smoothly.

The role requires solid Windows/macOS knowledge, familiarity with Office 365 and Active Directory, and excellent communication. You must thrive in a fast-paced, global environment and manage multiple priorities.

Qualifications

• Experience in an IT help desk or service desk role.
• Strong knowledge of Windows and macOS.
• Familiarity with Office 365, Active Directory and remote access tools.
• Excellent problem-solving skills and ability to think under pressure.
• Strong written and verbal English, customer-focused.
• Ability to manage multiple priorities in a fast-paced environment.
• Complete mandatory training within the given timeframe.
• Participate in regular 1:1 meetings with manager and team.

Responsibilities

• Provide Technical Support via phone, email, chat, and ticket across regions.
• Troubleshoot and resolve issues on desktops, laptops, mobiles, printers, VPN, and apps.
• Manage user accounts: password resets, provisioning, and permissions.
• Document and track all interactions in the ticketing system.
• Escalate complex issues to higher support levels with proper follow-up.
• Maintain the internal knowledge base with solutions and best practices.
• Collaborate with IT teams to ensure consistent support processes.

Skills

IT help desk

Windows & macOS

Office 365

Active Directory

Remote access tools

Problem solving

Communication skills

Multi-priority management

Training compliance

1:1 meetings

Tools

Remote access tools

Job description

Enigma IT is seeking an experienced IT Help Desk professional to provide frontline support across the company. You will handle inquiries via phone, email, chat, and ticketing, resolving a range of hardware and software issues to keep operations running smoothly.

The role requires solid Windows/macOS knowledge, familiarity with Office 365 and Active Directory, and excellent communication. You must thrive in a fast-paced, global environment and manage multiple priorities.