Desktop Support Specialist

Sycomp; Metro Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Sycomp is seeking a highly motivated Desktop Support Specialist to join its global IT team. This role provides first and second-level technical support to employees across locations, maintains desktop environments, manages endpoint devices, and assists with SaaS administration and user access management.

You will troubleshoot Windows and macOS issues, handle password resets and account provisioning, and collaborate with cross‑functional IT teams to deliver a seamless end‑user experience and

Qualifications

• 3+ years in Desktop Support or IT Help Desk.
• Strong troubleshooting for Windows/macOS environments.
• Experience with Microsoft 365 and AD Entra ID.

Responsibilities

• Provide first and second-tier support for desktops, laptops, and peripherals.
• Troubleshoot Windows and macOS incidents and assist with SaaS tasks.
• Manage password resets, account provisioning, and access requests.
• Document incidents and resolutions in the ticketing system.
• Collaborate with IT teams on projects and improvements.

Skills

Desktop Support

Windows & macOS

Microsoft 365 / O365

Active Directory / Entra ID

Remote support tools

Networking basics

Intune / JAMF

Communication skills

Time management

Teamwork / independent work

Tools

Intune

JAMF

Entra ID

Job description

Schedule: Aligned to US Pacific Time. Typical working hours are 9:00 AM to 6:00 PM PHT, subject to seasonal daylight saving adjustments in the US).

About the Role

We are seeking a highly motivated Desktop Support Specialist to join our growing global IT team. This role is responsible for providing first and second-level technical support to employees across multiple locations, ensuring a seamless end-user experience and minimizing disruption to business operations.

The ideal candidate is a proactive problem solver who enjoys troubleshooting technical issues, supporting users, and working collaboratively within a fast-paced environment. You will be responsible for maintaining desktop environments, managing endpoint devices, supporting Microsoft technologies, and assisting with SaaS administration and user access management.

About Sycomp

Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp’s diverse team of consultants and engineers deliver on the company’s mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships.

Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.

What You'll Do

• Provide first and second-tier support for desktops, laptops, mobile devices, printers, and peripherals.
• Support users with hardware, software, operating system, and connectivity issues.
• Troubleshoot and resolve Windows and macOS-related incidents.
• Assist with SaaS administration tasks and user account management.
• Install, configure, and maintain desktop systems, software applications, and hardware components.
• Manage password resets, account provisioning, and access requests.
• Support remote employees using remote troubleshooting tools, phone, email, and chat.
• Document incidents, troubleshooting steps, and resolutions within the ticketing system.
• Perform system updates, upgrades, patching, and routine maintenance activities.
• Assist with endpoint management and device compliance initiatives.
• Maintain inventory records and track company-issued assets.
• Collaborate with cross-functional IT teams on projects, escalations, and continuous improvement initiatives.
• Deliver exceptional customer service and ensure timely resolution of user issues.

What We're Looking For

• Minimum 3 years of experience in Desktop Support, IT Support, Help Desk, or Technical Support roles.
• Strong troubleshooting experience supporting Windows and macOS environments.
• Hands-on experience with Microsoft 365 (O365).
• Experience administering Active Directory and Microsoft Entra ID.
• Familiarity with remote support tools and remote troubleshooting methodologies.
• Understanding of networking fundamentals including TCP/IP, DNS, and DHCP.
• Experience with endpoint and mobile device management solutions such as Intune and JAMF.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to work independently while also collaborating effectively within a team environment.
• Strong customer service mindset and commitment to delivering a positive user experience.
• Relevant certifications such as CompTIA A+, Microsoft Certifications, or equivalent are advantageous.

Why Join Sycomp?

Technology Means the World to Us

Technology connects people, enables business, fosters innovation, and helps organizations operate without boundaries. Every day, Sycomp’s diverse team delivers on the company’s mission to help customers and partners navigate the complexity of global IT—from cloud and data center computing to cyber security, networking, and integration and logistics across more than 150 countries.

If you thrive in a growth-minded and values-driven culture, Sycomp may be your next career adventure. At Sycomp, you will have the opportunity to work in a global setting, collaborate with cross-functional teams, and be part of a dynamic and growing organization.

Sycomp is known for its strong culture and commitment to employee growth. With a 93% company-wide retention rate, we foster an environment where people can make a meaningful impact, develop professionally, and build rewarding careers over the long term.

Learn more about Sycomp and our employee benefits at: https://sycomp.com/careers/

Equal Opportunity Statement

Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.

Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [e-mail]

Sycomp may use automated tools, including artificial intelligence, to support certain aspects of the recruitment process, such as reviewing applications or identifying relevant experience. These tools assist our teams, and all hiring decisions are made following human review.