Customer Success & Order Management Associate

onsemi; Carmona; On-site; PHP 279,000 - 502,000; Full time

Job summary

onsemi, based in the Philippines, seeks a Customer Service professional to act as the primary interface with external customers and handle order processing with cross-functional collaboration across Sales, Marketing, and Logistics.

The role requires 2+ years in customer service, night/rotating shifts, strong English communication, and proficient MS Excel skills, with knowledge of Salesforce a plus. Driven candidate will support regional teams and ensure timely responses.

Qualifications

• Bachelor-level degree in a related field.
• 2+ years in Customer Service, preferably in similar industry.
• Willing to work night and rotating shift schedule.
• Full command of English (written and spoken).
• Advanced MS Office skills, especially Excel.
• Knowledge in Lean Six Sigma tools/methodology is a plus.
• Good analytical thinking.
• Technology savvy.
• Knowledge in Salesforce CRM tools is an advantage.

Responsibilities

• Provide tactical support for Sales and Marketing team.
• Lead operational excellence through standardization of support services and tools.
• Manage multiple stakeholder relationships to meet day-to-day and long-term requirements.
• Collaborate with regional counterparts and support them on business activities.
• Ensure order management to maximize company and customer revenue.
• Run reports and analyze data to identify trends or decisions.
• Coordinate with logistics for urgent shipment and delivery issues.
• Drive closure of exceptional requests and respond to inquiries professionally.
• Follow internal customer service rules, techniques, and protocols.

Skills

English proficiency

Analytical thinking

Technology savvy

Education

BS Industrial Engineering or related

Tools

MS Excel

Salesforce CRM

Job description

onsemi, based in the Philippines, seeks a Customer Service professional to act as the primary interface with external customers and handle order processing with cross-functional collaboration across Sales, Marketing, and Logistics.

The role requires 2+ years in customer service, night/rotating shifts, strong English communication, and proficient MS Excel skills, with knowledge of Salesforce a plus. Driven candidate will support regional teams and ensure timely responses.