Global Customer Success & Account Manager

Damco Spain SL; Hinoba-an; On-site; PHP 350,000 - 550,000; Full time

Job summary

Maersk is a global leader in logistics seeking a Sales Support professional. You will support Client Managers daily, build enduring customer relationships, monitor progress, and coordinate with teams to resolve challenges and ensure commitments are delivered.

The role involves renewal activity, tender handling, and collaboration with sales for planning and strategy. The ideal candidate has a business background, 2+ years in Sales/Customer Support, and strong MS Office skills to drive value and

Qualifications

• Bachelor's degree in business or a related field preferred.
• Minimum 2 years of experience in Sales Support or Customer Support within a similar area of expertise.
• Experience in account management execution and building customer relationships.
• Commercial knowledge.
• Ability to understand and address customer pain points.
• Proficiency in MS Office tools, including Excel, Word, and Outlook.

Responsibilities

• Supports Client Managers through standard channels and builds long-term, trusted customer relationships.
• Monitors customer progress against goals and drives adoption, usage, business value, and overall relationship health.
• Resolves customer challenges by coordinating with relevant teams across the company.
• Manages CAT allocation and coordinates with customers to ensure commitments are delivered.
• Supports ocean and logistics contract renewals, tender handling, and contract management.
• Works closely with frontline sales on account planning, goal setting, and marketing strategies.
• Communicates service or rate changes to assigned accounts.
• Handles sales support tasks and commercial activities from start to finish.
• Supports management with day-to-day team needs, escalations, disputes, special projects, training, reporting, and backup coverage.
• Supports local and global initiatives, functional transformation, and commercial awareness across teams and countries.

Skills

MS Office

Account management

Customer relationships

Education

Bachelor's degree in business

Tools

Excel

Word

Outlook

Job description

Maersk is a global leader in logistics seeking a Sales Support professional. You will support Client Managers daily, build enduring customer relationships, monitor progress, and coordinate with teams to resolve challenges and ensure commitments are delivered.

The role involves renewal activity, tender handling, and collaboration with sales for planning and strategy. The ideal candidate has a business background, 2+ years in Sales/Customer Support, and strong MS Office skills to drive value and