Global Customer Service Leader (O2C & Operations)

3M; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

3M Global Business Services – Manila seeks a Customer Service Supervisor to lead end-to-end service delivery for global B2B customers and partners. The role focuses on the Order-to-Cash journey, strengthening service quality and cross-functional collaboration in a dynamic, multinational environment.

The ideal candidate brings at least 5 years in similar roles and 3 in leadership, with strong English proficiency and a proven ability to drive process improvements while coaching teams toward higher

Qualifications

• Minimum 5 years of experience in similar roles and 3 years in leadership positions.
• Skilled in engaging, influencing, coaching, and leading cross-functional teams.
• Excellent at multi-tasking, communication, and presentations under time constraints.
• Results-driven with a customer-first mindset and strong process and execution abilities.
• Fluency in English. (C1 or above)

Responsibilities

• Lead customer service operations and oversee service delivery.
• Improve order-to-cash processes and customer outcomes.
• Coordinate with Supply Chain, Logistics, Sales, and Customer Operations across functions.
• Lead projects, set milestones, and drive performance.
• Uphold 3M's values and ethical standards.
• Support talent development programs.
• Identify opportunities to enhance service capacity and efficiency.
• Lead the implementation of new processes and manage change initiatives.

Skills

Leadership

Coaching

Cross-functional

Communication

Presentations

Customer focus

Process Improvement

English Fluency

Job description

3M Global Business Services – Manila seeks a Customer Service Supervisor to lead end-to-end service delivery for global B2B customers and partners. The role focuses on the Order-to-Cash journey, strengthening service quality and cross-functional collaboration in a dynamic, multinational environment.

The ideal candidate brings at least 5 years in similar roles and 3 in leadership, with strong English proficiency and a proven ability to drive process improvements while coaching teams toward higher