Customer Master Data Management Supervisor

SGS; Las Piñas; On-site; PHP 781,200 - 1,004,400; Full time

Job summary

A leading testing and certification company is seeking a Customer Master Data Management Supervisor in Las Piñas, Philippines. The role involves ensuring quality service delivery, coordinating team performance, and serving as a key point of contact for management. Candidates should have 8-10 years of relevant experience with a focus on Customer Master Data Management, strong leadership abilities, and be able to motivate team members. This position offers a unique opportunity to make an impact in a collaborative environment.

Qualifications

• 8 to 10 years of experience in Bill to Cash function.
• Focus on Customer Master Data Management.
• Relevant shared service migration and operating experiences.

Responsibilities

• Ensure high quality of service delivery based on SLAs and KPIs.
• Coordinate completion of B2C processes and supervise the team.
• Communicate effectively with management and provide guidelines.

Skills

Team player

Good organizational skills

Effective communication

Motivational skills

Leadership skills

B2C Process knowledge

Education

Degree in Business, Finance or similar

Tools

Oracle Business Suite

Job description

Customer Master Data Management Supervisor

Full-time

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Process:

• Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
• First contact for issues escalation within B2C process (Customer Master Data)
• Cooperation with Internal and External Audit
• Performing B2C (Customer Master Data) controls
• Advising other team members in terms of B2C (Customer Master Data) process matters
• Introduce Improvements within B2C process (Customer Master Data)

Coordination:

• Coordinate completion of B2C (Customer Master Data) processes
• Distribute the workload and supervise the team in day‑to‑day operations
• Managing HR Matters
• Monitor the team performance
• Resolve or escalate any process issues
  • Attend and lead team meetings
  • Prepare reports
  • Build relationship with the countries during day‑to‑day operations

Communication:

• Point of contact to the affiliates management
• Report to GBS manager
• Provide the guideline to the team based on the management decisions

Motivation:

• Motivate team members
• Listen to team member’s feedback and resolve or escalate any issues
• Suggest and organize team building activities
• Create a positive team environment

Profile:

• Team player
• Good organizational skills
• Able to communicate information effectively
• Be able to motivate team
• Natural leadership skills
• B2C (Customer Master Data) Process knowledge

Education:

• Degree in Business, Finance and Accountancy and other similar courses

Experience:

• 8 to 10 years of experience in Bill to Cash function
• Focus on Customer Master Data Management
• Relevant shared service migration and operating experiences
• Knowledge of Oracle Business Suite and other ERP system is a plus but not required
• Good interpersonal and leadership skills

Based in Alabang, Muntinlupa, Philippines