Customer Service Supervisor

3M; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

3M Global Business Services – Manila seeks a Customer Service Supervisor to lead end-to-end service delivery for global B2B customers and partners. The role focuses on the Order-to-Cash journey, strengthening service quality and cross-functional collaboration in a dynamic, multinational environment.

The ideal candidate brings at least 5 years in similar roles and 3 in leadership, with strong English proficiency and a proven ability to drive process improvements while coaching teams toward higher

Qualifications

• Minimum 5 years of experience in similar roles and 3 years in leadership positions.
• Skilled in engaging, influencing, coaching, and leading cross-functional teams.
• Excellent at multi-tasking, communication, and presentations under time constraints.
• Results-driven with a customer-first mindset and strong process and execution abilities.
• Fluency in English. (C1 or above)

Responsibilities

• Lead customer service operations and oversee service delivery.
• Improve order-to-cash processes and customer outcomes.
• Coordinate with Supply Chain, Logistics, Sales, and Customer Operations across functions.
• Lead projects, set milestones, and drive performance.
• Uphold 3M's values and ethical standards.
• Support talent development programs.
• Identify opportunities to enhance service capacity and efficiency.
• Lead the implementation of new processes and manage change initiatives.

Skills

Leadership

Coaching

Cross-functional

Communication

Presentations

Customer focus

Process Improvement

English Fluency

Job description

Job Description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description

Customer Service Supervisor

3M Global Business Services - Manila

Lead customer service operations. Strengthen global execution. Grow your leadership career with 3M.

At3M GBS, we're looking for an experiencedCustomer Service Supervisorto lead customer service operations supporting global B2B customers and business partners across international markets.

This role is designed for a leader who can look beyond daily execution and see the bigger operational picture. You'll help drive performance across theOrder-to-Cash journey, strengthen service delivery, improve customer outcomes, and partner across functions to solve business challenges at scale.

If you're an operations leader who brings structure, accountability, customer focus, and a continuous improvement mindset, this is an opportunity to make an impact with a global science company known for innovation and meaningful work.

What You’ll Experience in This Role

As aCustomer Service Supervisor, you'll oversee service delivery across customer inquiries, order support, delivery coordination, follow-ups, service performance, and issue resolution.

You'll work closely with teams acrossSupply Chain, Logistics, Sales, Customer Operations, and other business functionsto improve operational flow, remove service barriers, and help deliver consistent, high-quality support for global customers.

This role combines operational leadership, customer experience, cross-functional execution, people leadership, and continuous improvement.

What You’ll Do

• Provides leadership and influences work groups, making decisions that enhance operational effectiveness and support key departmental programs.

• Supervises the development and implementation of process improvements, adapts techniques to solve complex problems, and reports key milestones to management.

• Manages a Customer Service team, assigns tasks, provides performance feedback, and ensures accountability for team activities and results.

• Leads projects aligned with business strategies, assembles project teams, and ensures objectives and deadlines are met.

• Participates in corporate programs, adheres to professional standards, and upholds 3M's values and ethical standards.

• Support planning an execution of talent development programmes.

• Identify opportunities to enhance service capacity, improve customer experience, and achieve operational excellence.

• Lead and support the implementation of new processes and manage change initiatives.

• Supports and/or leads Health Of Organisation plans and activities

What You’ll Bring

You may be a strong fit if you have:

• Minimum 5 years of experience in similar roles and 3 years in leadership positions.

• Skilled in engaging, influencing, coaching, and leading cross-functional teams

• Excellent at multi-tasking, communication, and presentations under time constraints.

• Results-driven with a customer-first mindset and strong process and execution abilities.

• Fluency in English. (C1 or above)

The Leadership Mindset We Value

• You challenge the status quo and walk the talk with clarity, accountability, and consistency.

• You foster collaboration and a respectful workplace where teams solve problems across functions.

• You develop and harness talent while building teams that deliver strong results.

Build a Career with Purpose at 3M

At3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such aspersonal safety, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.

You will be part of a team that valuesrespect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.

Lead customer service operations. Improve customer outcomes. Make an impact with 3M.

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Instagram, Facebook