Global Customer Issue Resolution Leader

3M; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

3M Global Business Services is seeking an experienced Customer Issue Resolution Supervisor to lead operations supporting global B2B customers and partners across international markets.

You will connect day-to-day CIR activities to broader business impact, strengthen performance across the Order-to-Cash journey, and partner across functions to resolve complex customer and business challenges at scale.

Qualifications

• Bachelor's degree in finance, AR/collections or pricing with 6+ years of experience.
• Minimum 3 years in a leadership role.
• Strong analytical, communication, and presentation skills with the ability to multi-task under time constraints.

Responsibilities

• Supervise end-to-end CIR teams, including 1:1s, workload prioritization, and feedback.
• Manage team development, focusing on career growth and continued learning.
• Facilitate customer meetings to reconcile issues, conflicts, and ensure timely payments.
• Analyse team data for actionable directives and drive performance improvements.
• Set priorities, assign tasks, and lead change initiatives.
• Prepare and present regular reports on collections and dispute activities.

Skills

Bachelor's degree and 6+ years in f...

Leadership experience (3+ years)

Analytical, communication, and present

Cross-functional collaboration

Education

Bachelor's degree

Job description

3M Global Business Services is seeking an experienced Customer Issue Resolution Supervisor to lead operations supporting global B2B customers and partners across international markets.

You will connect day-to-day CIR activities to broader business impact, strengthen performance across the Order-to-Cash journey, and partner across functions to resolve complex customer and business challenges at scale.