Global Client Services & Retirement Plan Specialist

Emapta; Makati; On-site; PHP 558,000 - 725,000; Full time

Benefits offered by this job

HMO coverage with free dependent

Day shift schedule

Fixed weekends off

Salary Advance Program

Upskilling through Emapta Academy

Office gym access

Emapta Lifestyle perks

Employee referral incentives

Government and Emapta benefits

20 annual leaves

Mentorship and growth

Job summary

Emapta is hiring a Client Services & Retirement Plan Specialist to coordinate, administer, and support retirement plans, payroll, and benefits for international clients. The role emphasizes accuracy, proactive follow-through, and stakeholder service, with exposure to global teams and continuous development.

The position is onsite in Makati, Philippines, with day shifts and weekends off, offering competitive salary and comprehensive benefits.

Qualifications

• Bachelor's degree preferred, or equivalent relevant professional experience
• Minimum 2 years of experience in 401(k) administration, US or local payroll, benefits administration, retirement plans, employee benefits, client services, or related HR/administrative functions
• Relevant payroll or benefits administration experience is considered; 401(k) experience is an advantage
• Exposure to 401(k), pension, profit-sharing, compliance, reporting, documentation, or similar administrative processes
• Strong organization, communication, attention to detail, stakeholder service, and follow-through skills with the ability to manage multiple deadlines
• Proficiency in Microsoft Excel, Outlook, and Google Docs, with the ability to quickly learn new web-based systems, portals, and digital tools

Responsibilities

• Service & Relationship Management
• Facilitate communication among clients, internal teams, administrators, payroll and benefits providers, advisors, and external partners
• Provide clear updates on deliverables, required information, timelines, and pending requests
• Drive outstanding items to completion and route specialized technical, legal, tax, or compliance concerns to the appropriate teams
• Compile and verify payroll, employee, census, ownership, benefits, and supporting information for administrative requirements
• Assist with testing, reporting, notices, contributions, distributions, documentation updates, and compliance processes
• Oversee calendars and trackers for key deadlines, corrective actions, deliverables, and outstanding requirements
• Deliver professional support by responding to inquiries, clarifying procedures, and anticipating potential concerns
• Organize meetings, reviews, enrollment sessions, supporting materials, and resulting action items
• Keep electronic files current and capture interactions, requests, and status updates within the client management system
• Protect sensitive client, employee, payroll, and benefits information in accordance with confidentiality requirements

Skills

Client services

Stakeholder management

Attention to detail

Microsoft Excel

Outlook

Google Docs

Communication

Organization

Education

Bachelor's degree preferred

Equivalent professional experience

Job description

Emapta is hiring a Client Services & Retirement Plan Specialist to coordinate, administer, and support retirement plans, payroll, and benefits for international clients. The role emphasizes accuracy, proactive follow-through, and stakeholder service, with exposure to global teams and continuous development.

The position is onsite in Makati, Philippines, with day shifts and weekends off, offering competitive salary and comprehensive benefits.