Client Services & Retirement Plan Specialist | Day Shift | Onsite | Up to 50K

Emapta; Makati; On-site; PHP 558,000 - 725,000; Full time

Benefits offered by this job

HMO coverage with free dependent

Day shift schedule

Fixed weekends off

Salary Advance Program

Upskilling through Emapta Academy

Office gym access

Emapta Lifestyle perks

Employee referral incentives

Government and Emapta benefits

20 annual leaves

Mentorship and growth

Job summary

Emapta is hiring a Client Services & Retirement Plan Specialist to coordinate, administer, and support retirement plans, payroll, and benefits for international clients. The role emphasizes accuracy, proactive follow-through, and stakeholder service, with exposure to global teams and continuous development.

The position is onsite in Makati, Philippines, with day shifts and weekends off, offering competitive salary and comprehensive benefits.

Qualifications

• Bachelor's degree preferred, or equivalent relevant professional experience
• Minimum 2 years of experience in 401(k) administration, US or local payroll, benefits administration, retirement plans, employee benefits, client services, or related HR/administrative functions
• Relevant payroll or benefits administration experience is considered; 401(k) experience is an advantage
• Exposure to 401(k), pension, profit-sharing, compliance, reporting, documentation, or similar administrative processes
• Strong organization, communication, attention to detail, stakeholder service, and follow-through skills with the ability to manage multiple deadlines
• Proficiency in Microsoft Excel, Outlook, and Google Docs, with the ability to quickly learn new web-based systems, portals, and digital tools

Responsibilities

• Service & Relationship Management
• Facilitate communication among clients, internal teams, administrators, payroll and benefits providers, advisors, and external partners
• Provide clear updates on deliverables, required information, timelines, and pending requests
• Drive outstanding items to completion and route specialized technical, legal, tax, or compliance concerns to the appropriate teams
• Compile and verify payroll, employee, census, ownership, benefits, and supporting information for administrative requirements
• Assist with testing, reporting, notices, contributions, distributions, documentation updates, and compliance processes
• Oversee calendars and trackers for key deadlines, corrective actions, deliverables, and outstanding requirements
• Deliver professional support by responding to inquiries, clarifying procedures, and anticipating potential concerns
• Organize meetings, reviews, enrollment sessions, supporting materials, and resulting action items
• Keep electronic files current and capture interactions, requests, and status updates within the client management system
• Protect sensitive client, employee, payroll, and benefits information in accordance with confidentiality requirements

Skills

Client services

Stakeholder management

Attention to detail

Microsoft Excel

Outlook

Google Docs

Communication

Organization

Education

Bachelor's degree preferred

Equivalent professional experience

Job description

Elevate Your Expertise Through High-Impact Global Client Services

Exceptional careers grow where precision, accountability, and trusted client service create meaningful impact. The Client Services & Retirement Plan Specialist combines seamless coordination, accurate administration, proactive follow-through, and stakeholder support. Professionals with experience in 401(k), US or local payroll, benefits administration, retirement plans, or related HR administration are encouraged to apply, with direct 401(k) experience preferred but not required. With Emapta, gain international exposure, premium benefits, continuous development, career stability, and a Top 1% employee experience.

Your Career Snapshot

• Employment Type: Full time
• Shift: Day Shift, Weekends Off
• Work Setup: Onsite, Makati
• Salary: Up to 50.000

Benefits

• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications That Set You Apart

• Bachelor's degree preferred, or equivalent relevant professional experience
• Minimum 2 years of experience in 401(k) administration, US or local payroll, benefits administration, retirement plans, employee benefits, client services, or related HR/administrative functions
• Relevant payroll or benefits administration experience is considered; 401(k) experience is an advantage
• Exposure to 401(k), pension, profit-sharing, compliance, reporting, documentation, or similar administrative processes is an advantage
• Strong organization, communication, attention to detail, stakeholder service, and follow-through skills with the ability to manage multiple deadlines
• Proficiency in Microsoft Excel, Outlook, and Google Docs, with the ability to quickly learn new web-based systems, portals, and digital tools
• What You'll Do
• Service & Relationship Management
• Facilitate communication among clients, internal teams, administrators, payroll and benefits providers, advisors, and external partners
• Provide clear updates on deliverables, required information, timelines, and pending requests
• Drive outstanding items to completion and route specialized technical, legal, tax, or compliance concerns to the appropriate teams

Operational & Compliance Support

• Compile and verify payroll, employee, census, ownership, benefits, and supporting information for administrative requirements
• Assist with testing, reporting, notices, contributions, distributions, documentation updates, and compliance processes
• Oversee calendars and trackers for key deadlines, corrective actions, deliverables, and outstanding requirements

Client Administration

• Deliver professional support by responding to inquiries, clarifying procedures, and anticipating potential concerns
• Organize meetings, reviews, enrollment sessions, supporting materials, and resulting action items
• Keep electronic files current and capture interactions, requests, and status updates within the client management system
• Protect sensitive client, employee, payroll, and benefits information in accordance with confidentiality requirements

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.