Participant Services Manager - Retirement Plans

Hispanic Alliance for Career Enhancement; Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

The Hispanic Alliance for Career Enhancement is looking for a Manager of Participant Services in Manila, Philippines. In this role, you will manage a team handling inquiries on retirement plans, overseeing performance and ensuring service quality.

You will lead hiring, training, and mentoring efforts, create effective workflows, and work closely with business partners. A Bachelor’s degree or equivalent management experience is required, along with a strong focus on client service and leadership skills.

Qualifications

• Bachelor's degree, preferably in a business-related field.
• 3-5 years of client service management experience, preferably in a call center.
• Demonstrated ability to lead and support the strategic focus of an organization.

Responsibilities

• Manage and coordinate all aspects of an assigned strategic initiative.
• Hire, train, coach, mentor and provide feedback to a team of representatives.
• Develop and monitor overall workflow to ensure positive customer experience.

Skills

Client service management

Leadership

Communication skills

Organization

Coaching and mentoring

Education

Bachelor's degree in a business-related field

Additional 3-5 years management experience

Job description

The Hispanic Alliance for Career Enhancement is looking for a Manager of Participant Services in Manila, Philippines. In this role, you will manage a team handling inquiries on retirement plans, overseeing performance and ensuring service quality.

You will lead hiring, training, and mentoring efforts, create effective workflows, and work closely with business partners. A Bachelor’s degree or equivalent management experience is required, along with a strong focus on client service and leadership skills.