Global Call Center Rep – Customer Care & Solutions

Support Services Group; Mandaluyong; Sur place; PHP 201 000 - 312 000; Plein temps

Résumé du poste

Support Services Group in the Philippines is seeking a personable Call Center Representative to be the frontline liaison with clients by phone, delivering courteous, solution-oriented assistance. You will handle inquiries, comply with scripts, log conversations in CRM, and help upsell when appropriate.

Fresh graduates are welcome, with SHS acceptable and English proficiency required. This role is onsite with rotating shifts and on-the-job training, offering an entry point into a customer service

Qualifications

• SHS graduate; no call center experience required.
• Strong English communication and interpersonal skills.
• Basic computer navigation and typing proficiency.
• Willing to learn and complete training.
• Positive attitude with a strong customer service orientation.
• Ability to follow instructions and company procedures.
• Willing to work onsite and/or on a shifting schedule.

Responsabilités

• Handle inbound and outbound client calls promptly.
• Follow call center scripts and verify information.
• Address customer needs, troubleshoot, and resolve issues.
• Record conversations in CRM with clear notes.
• Suggest additional services when appropriate.
• Attend training sessions as required.

Connaissances

Customer service

English communication

Detail oriented

Problem solving

Formation

Senior High School graduate

Outils

CRM software

Basic computer skills

Description du poste

Support Services Group in the Philippines is seeking a personable Call Center Representative to be the frontline liaison with clients by phone, delivering courteous, solution-oriented assistance. You will handle inquiries, comply with scripts, log conversations in CRM, and help upsell when appropriate.

Fresh graduates are welcome, with SHS acceptable and English proficiency required. This role is onsite with rotating shifts and on-the-job training, offering an entry point into a customer service