Global CSR & CRM Support Specialist

Support Services Group

Mandaluyong

On-site

PHP 167,000 - 279,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Support Services Group is seeking a Call Center Representative in the Philippines to connect with clients via phone, providing friendly, solution-oriented assistance. The role emphasizes clear English communication, detail orientation, and the ability to follow scripts in a fast-paced environment.

The position welcomes fresh graduates and career starters, offers onsite work, and requires a positive attitude and willingness to train.

Qualifications

High school graduate (SHS) required.
Good communication skills in English.
Basic computer navigation and typing skills.
Willing to learn and receive training.
Positive attitude and strong customer service orientation.
Ability to follow instructions and company procedures.
Willing to work onsite and/or on a shifting schedule, if required.
No prior call center experience required; fresh graduates are welcome to apply.

Responsibilities

Handle inbound and outbound client calls in a timely manner.
Follow company’s call center scripts.
Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues.
Work with the client to verify or clarify information.
Diffuse angry or upset clients as needed.
Build relationships with customers based on trust and reliability.
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance.
Make sales or recommend additional services and products to customers.
Attend all necessary training as needed.