Customer Care Specialist – Call Center

Rsd Human Resource Management Consultancy; Quezon City; Sur place; PHP 223 000 - 312 000; Plein temps

Résumé du poste

Rsd Human Resource Management Consultancy in the Philippines is seeking a friendly Customer Support Representative to handle inbound calls and resolve queries. You will provide accurate product information, document interactions in the CRM, and work with the team to improve customer experience.

The role requires clear communication, a customer-first attitude, and the ability to multitask in a busy call center environment. Training is provided, with opportunities to grow within the company.

Qualifications

• High School Diploma or equivalent.
• At least 6 months of experience.
• Excellent communication and interpersonal skills.

Responsabilités

• Answer incoming calls promptly and professionally, addressing customer inquiries and concerns.
• Provide accurate information regarding products and services to customers.
• Maintain knowledge of company policies and procedures to effectively assist customers.
• Document customer interactions and updates in the CRM system.
• Collaborate with team members to enhance the overall customer experience.

Connaissances

Communication

Interpersonal skills

Time management

Formation

High School Diploma

Description du poste

Rsd Human Resource Management Consultancy in the Philippines is seeking a friendly Customer Support Representative to handle inbound calls and resolve queries. You will provide accurate product information, document interactions in the CRM, and work with the team to improve customer experience.

The role requires clear communication, a customer-first attitude, and the ability to multitask in a busy call center environment. Training is provided, with opportunities to grow within the company.