Global BPO Training Lead – Service Desk Excellence

Bravissimo Resourcing Inc.; Quezon City; On-site; PHP 669,600 - 892,800; Full time

Job summary

A leading BPO training firm seeks an experienced BPO Training Manager in Quezon City. The manager will oversee and design comprehensive training programs, focusing on Service Desk accounts. Key responsibilities include managing end-to-end training for new hires, large-scale ramp-ups across regions, and representing training initiatives during client calls. Ideal candidates have 6-8 years of relevant experience, excellent communication skills, and a background in service desk training, along with a degree in any discipline.

Qualifications

• 6-8 years of relevant experience, especially in managing Service Desk training.
• Experience in large-scale talent ramp-ups across multiple regions.
• Excellent verbal and written communication skills.

Responsibilities

• Design and manage New Hire Training programs.
• Oversee large-scale ramp-ups and training effectiveness.
• Represent training initiatives during client calls.

Skills

Team management

Communication skills

Time management

Training methodologies

Service Desk account experience

Education

Bachelor's Degree in any discipline

Job description

A leading BPO training firm seeks an experienced BPO Training Manager in Quezon City. The manager will oversee and design comprehensive training programs, focusing on Service Desk accounts. Key responsibilities include managing end-to-end training for new hires, large-scale ramp-ups across regions, and representing training initiatives during client calls. Ideal candidates have 6-8 years of relevant experience, excellent communication skills, and a background in service desk training, along with a degree in any discipline.