Global Billing & Contracts Analyst

Ibex Limited; Manila; On-site; PHP 500,000 - 700,000; Full time

Job summary

Ibex Limited in Manila seeks a Contracts Operations Specialist to review customer disputes, research Oracle SM (Subscription Management) and update billing records to correct errors.

You will track upcoming annual increases and renewals, validate information for completeness and accuracy, and collaborate with Sales, Billing, Collections and Contract teams across time zones to improve efficiency. The role requires detail orientation, fast turnaround, and a proactive, team-oriented mindset.

Qualifications

• Experience with contract processing and audits.
• Familiarity with global/master service agreements.
• Ability to work across multiple time zones.

Responsibilities

• Gather required information for monthly/quarterly/yearly audits.
• Help with training initiatives for new regions coming online to the Oracle platform.
• Actively review processes and look for ways to streamline and/or automate.

Skills

Detail oriented

Self-starter

Strong communication

Cross-functional collaboration

Tools

Oracle Subscription Management

Oracle Contract Lifecycle

Oracle CPQ

Salesforce.com

ServiceNow

MS Office

Job description

Ibex Limited in Manila seeks a Contracts Operations Specialist to review customer disputes, research Oracle SM (Subscription Management) and update billing records to correct errors.

You will track upcoming annual increases and renewals, validate information for completeness and accuracy, and collaborate with Sales, Billing, Collections and Contract teams across time zones to improve efficiency. The role requires detail orientation, fast turnaround, and a proactive, team-oriented mindset.