Billing Contacts Analyst

Ibex Limited; Manila; On-site; PHP 500,000 - 700,000; Full time

Job summary

Ibex Limited in Manila seeks a Contracts Operations Specialist to review customer disputes, research Oracle SM (Subscription Management) and update billing records to correct errors.

You will track upcoming annual increases and renewals, validate information for completeness and accuracy, and collaborate with Sales, Billing, Collections and Contract teams across time zones to improve efficiency. The role requires detail orientation, fast turnaround, and a proactive, team-oriented mindset.

Qualifications

• Experience with contract processing and audits.
• Familiarity with global/master service agreements.
• Ability to work across multiple time zones.

Responsibilities

• Gather required information for monthly/quarterly/yearly audits.
• Help with training initiatives for new regions coming online to the Oracle platform.
• Actively review processes and look for ways to streamline and/or automate.

Skills

Detail oriented

Self-starter

Strong communication

Cross-functional collaboration

Tools

Oracle Subscription Management

Oracle Contract Lifecycle

Oracle CPQ

Salesforce.com

ServiceNow

MS Office

Job description

Overview

The Role

• Review incoming customer disputes, research Oracle SM (Subscription Management) module, and make accurate updates as needed to correct billing errors.
• Track and maintain upcoming customer annual increases and renewals; validate for completeness and accuracy.
• Work with and communicate effectively with peers across multiple departments

Responsibilities

• Gather required information for monthly/quarterly/yearly audits
• Help with training initiatives for new regions coming online to the Oracle platform
• Actively review processes and look for ways to streamline and/or automate

Qualifications

The Requirements

• Good understanding of customer contracts, especially Global, Master, and leveled Service agreements
• Knowledge of Oracle Subscription Management, Oracle Contract Lifecycle, Oracle CPQ, Salesforce.com, ServiceNow, MS Office are a plus
• Ability to work efficiently to provide a quick turnaround time on contracting processing
• Prior experience in working directly with internal Sales, Billing, Collections and Contract personnel
• Ability to work efficiently and seamlessly on virtual teams and across multiple time zones
• Self-starter with strong work ethic, and ability to thrive in a fast-paced environment while maintaining a positive, result-oriented attitude
• Detail oriented with the ability to interpret internal and external requests