Billing Contacts Analyst

ibex; Philippines; On-site; PHP 360,000 - 720,000; Full time

Job summary

ibex is seeking a Contract Operations Specialist to manage dispute reviews, billing updates, and contract renewals. You will verify accuracy in Oracle Subscription Management and coordinate with Sales, Billing, and Contract teams to ensure smooth processing across the organization.

The role emphasizes timely turnaround, attention to detail, and the ability to work with global teams across time zones to maintain contract integrity and customer satisfaction.

Qualifications

• Strong understanding of customer contracts, including Global, Master, and leveled SLAs.
• Experience with Oracle Subscription Management, Oracle Contract Lifecycle, Oracle CPQ, Salesforce, ServiceNow, and MS Office is a plus.
• Ability to deliver quick turnaround on contracting processing.
• Experience collaborating with Sales, Billing, Collections, and Contract teams.
• Comfort working across virtual teams and time zones.

Responsibilities

• Review incoming disputes and update billing accurately in Oracle SM.
• Track upcoming annual increases and renewals for accuracy.
• Collaborate with peers across departments to ensure consistent processes.
• Assist with training for new regions on the Oracle platform.
• Identify opportunities to streamline and automate contracting workflows.

Tools

Oracle Subscription Management

Oracle Contract Lifecycle

Oracle CPQ

Salesforce.com

ServiceNow

MS Office

Job description

Overview

The Role

• Review incoming customer disputes, research Oracle SM (Subscription Management) module, and make accurate updates as needed to correct billing errors.
• Track and maintain upcoming customer annual increases and renewals; validate for completeness and accuracy.
• Work with and communicate effectively with peers across multiple departments

Responsibilities

• Gather required information for monthly/quarterly/yearly audits
• Help with training initiatives for new regions coming online to the Oracle platform
• Actively review processes and look for ways to streamline and/or automate

Qualifications

The Requirements

• Good understanding of customer contracts, especially Global, Master, and leveled Service agreements
• Knowledge of Oracle Subscription Management, Oracle Contract Lifecycle, Oracle CPQ, Salesforce.com, ServiceNow, MS Office are a plus
• Ability to work efficiently to provide a quick turnaround time on contracting processing
• Prior experience in working directly with internal Sales, Billing, Collections and Contract personnel
• Ability to work efficiently and seamlessly on virtual teams and across multiple time zones
• Self-starter with strong work ethic, and ability to thrive in a fast-paced environment while maintaining a positive, result-oriented attitude
• Detail oriented with the ability to interpret internal and external requests