Senior Billing Analyst (Oracle Exp. - SM / CX) | Shaw-Hybrid | Night Shift

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; Hybrid; PHP 600,000 - 720,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a Subscription Billing Analyst to review contracts, update Oracle Subscription Management, and approve billing items. The role supports annual increases and renewals, and requires collaboration with Sales, Billing and Contracts teams across time zones.

You will participate in onboarding and training, with an emphasis on improving processes and automating repetitive tasks to boost accuracy and speed.

Qualifications

• Strong contract knowledge including Global and Master agreements.
• Experience with Oracle Subscription Management and related modules.
• Ability to coordinate across Sales, Billing, Collections and Contracts teams.

Responsibilities

• Review disputes and update Oracle SM to correct billing errors.
• Track and renew annual increases; verify completeness and accuracy.
• Collaborate with peers across multiple departments and time zones.
• Gather information for monthly/quarterly/yearly audits.
• Assist training for new regions on the Oracle platform.
• Identify and suggest process improvements and automation opportunities.

Tools

Oracle Subscription Management

Oracle Contract Lifecycle

Oracle CPQ

Salesforce.com

ServiceNow

MS Office

Job description

Work set-up: Night Shift-US & Hybrid in Ibex Shaw, Mandaluyong

(3x WFH, 2x RTO per week), first 1-3 months pure onsite for proper onboarding & training.

Subscription Billing Analyst (Subscription Management - Oracle)

The Analyst will be responsible for reviewing contracts, updating, and approving. May also handle other billing related items as needed.

Duties

• Review incoming customer disputes, research Oracle SM (Subscription Management) module, and make accurate updates as needed to correct billing errors.
• Track and maintain upcoming customer annual increases and renewals; validate for completeness and accuracy.
• Work with and communicate effectively with peers across multiple departments
• Gather required information for monthly/quarterly/yearly audits
• Help with training initiatives for new regions coming online to the Oracle platform
• Actively review processes and look for ways to streamline and/or automate

Requirements

• Good understanding of customer contracts, especially Global, Master, and leveled Service agreements
• Knowledge of Oracle Subscription Management, Oracle Contract Lifecycle, Oracle CPQ, Salesforce.com, ServiceNow, MS Office are a plus
• Ability to work efficiently to provide a quick turnaround time on contracting processing
• Prior experience in working directly with internal Sales, Billing, Collections and Contract personnel
• Ability to work efficiently and seamlessly on virtual teams and across multiple time zones
• Self-starter with strong work ethic, and ability to thrive in a fast-paced environment while maintaining a positive, result-oriented attitude
• Detail oriented with the ability to interpret internal and external requests