Global Benefits Operations Advisor

White & Case Global Operations Center Manila; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

White & Case Global Operations Center Manila is seeking an HR Operations Delivery (HROD) Advisor, Benefits to provide benefits expertise, stakeholder support, and operational guidance across Benefits programs. You will manage complex inquiries, validate outcomes, and ensure accurate administration and delivery of Benefits services.

Collaborating with Benefits COE, HRIS, Payroll, Integrations, and external vendors, you will drive benefits data quality, reporting, and continuous improvement

Qualifications

• Bachelor's degree in HR, Business, or related field.
• 2–3 years in HR Operations, Benefits Administration, Payroll Administration, HR Shared Services, Reporting, or related field.
• Experience with Benefits administration activities.
• Experience with HR systems such as Workday, PeopleSoft, ServiceNow, SAP, or similar platforms.

Responsibilities

• Provide benefits guidance and consultation to colleagues.
• Interpret and apply Benefits policies, procedures, and eligibility rules.
• Manage complex benefits cases and support issue resolution activities.
• Partner with Benefits COE and vendors to support inquiries.
• Monitor Benefits data quality and accuracy; perform data validation and reconciliations.
• Investigate and resolve Benefits data discrepancies and errors.
• Support enrollment, eligibility, and coverage investigations.
• Assist with operational reporting and data analysis requests.
• Investigate Benefits-related system issues and conduct root-cause analysis.
• Collaborate with HRIS, Payroll, Integrations, and vendors to resolve issues.
• Participate in transformation initiatives and project work.
• Support documentation, governance, and continuous improvement efforts.

Skills

Excel Pivot Tables

Data analysis

Stakeholder management

Communication skills

Attention to detail

Problem solving

Collaboration

Time management

Education

Bachelor's degree

Tools

Workday

PeopleSoft

ServiceNow

SAP

Job description

White & Case Global Operations Center Manila is seeking an HR Operations Delivery (HROD) Advisor, Benefits to provide benefits expertise, stakeholder support, and operational guidance across Benefits programs. You will manage complex inquiries, validate outcomes, and ensure accurate administration and delivery of Benefits services.

Collaborating with Benefits COE, HRIS, Payroll, Integrations, and external vendors, you will drive benefits data quality, reporting, and continuous improvement