Global Benefits Operations Advisor

White & Case LLP; Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

White & Case LLP in Manila, Philippines, seeks an HR Operations Delivery (HROD) Advisor, Benefits, to provide benefits expertise, stakeholder support, and operational consultation across the Firm’s Benefits programs. You will partner with Benefits COE, HRIS, Payroll, and external vendors to ensure accurate execution, data validation, and continuous improvement in benefits administration.

The role emphasizes working with global stakeholders, handling complex benefits inquiries, and driving

Qualifications

• Bachelor’s/College Degree required.
• 2-3 years of experience in HR Operations, Benefits Administration, Payroll Administration, HR Shared Services, Reporting, or related field
• Experience supporting Benefits administration activities preferred
• Experience working with HR systems such as Workday, PeopleSoft, ServiceNow, SAP, or similar platforms required; exposure to ServiceNow highly preferred
• Experience working with global stakeholders is an advantage

Responsibilities

• Provide benefits guidance and consultation to colleagues.
• Interpret and apply Benefits policies, procedures, and eligibility rules.
• Manage complex benefits cases and support issue resolution activities.
• Partner with Benefits COE and vendors to support employee and operational inquiries.
• Support monitoring of Benefits data quality and accuracy.
• Perform data validation activities and assist with Benefits reconciliations.
• Investigate and elevate Benefits data discrepancies as appropriate.
• Analyze carrier and vendor error reports and support issue resolution activities.
• Assist with enrollment, eligibility, and coverage investigations.
• Support operational reporting and data analysis requests.
• Support investigation of Benefits-related system issues and inquiries.
• Assist with root-cause analysis of operational, data, and eligibility concerns.
• Partner with HRIS, Payroll, Integrations, and vendors to resolve Benefits-related issues.
• Validate system outputs, reporting, and data interfaces impacting Benefits administration.
• Participate in Benefits-related projects, system enhancements, and transformation initiatives.
• Support discovery, testing, validation, implementation readiness, and post-implementation activities.
• Help ensure continuity of business-as-usual operations while supporting project and change initiatives.
• Identify opportunities to improve Benefits processes, controls, operational efficiency, and service delivery.
• Support the implementation of process improvements, governance controls, and operational best practices.
• Contribute to process documentation, knowledge management, reporting enhancements, and automation initiatives.
• Support continuous improvement efforts through operational insights, trend analysis, and stakeholder feedback.

Skills

Microsoft Excel

Analytical skills

Communication

Time management

Collaboration

Education

Bachelor’s/College Degree

Tools

Workday

PeopleSoft

ServiceNow

SAP

Job description

White & Case LLP in Manila, Philippines, seeks an HR Operations Delivery (HROD) Advisor, Benefits, to provide benefits expertise, stakeholder support, and operational consultation across the Firm’s Benefits programs. You will partner with Benefits COE, HRIS, Payroll, and external vendors to ensure accurate execution, data validation, and continuous improvement in benefits administration.

The role emphasizes working with global stakeholders, handling complex benefits inquiries, and driving