Global Audio & Collaboration Solutions Architect

Henkel Asia Pacific Service Centre; Makati; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Top employer awards Philippines 2023/–

Flexible hybrid work model

Global growth opportunities

Employee sharing plan

Health and wellbeing programs

Job summary

Henkel Asia Pacific Service Centre in the Philippines seeks an IT Consultant Audio Services to design, deliver, operate, and continuously improve global audio and collaboration services across meeting rooms, conferencing platforms, and event spaces.

You will lead standardization, act as the primary consultant to business stakeholders, coordinate with vendors, and drive lifecycle management and incident resolution.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• Minimum of nine (9) years of relevant professional experience in Audio Visual (AV), Unified Communications (UC), Collaboration Technologies, IT Infrastructure, or related fields.
• Strong hands-on experience with enterprise audio and collaboration technologies, including Microsoft Teams Rooms, Zoom Rooms, Cisco Collaboration, and meeting room solutions.
• Solid technical knowledge of audio systems, including Digital Signal Processors (DSPs), microphones, speakers, conferencing systems, and related technologies.
• Experience designing, implementing, maintaining, and continuously improving enterprise AV and collaboration solutions in a global environment.
• Strong understanding of ITIL Service Management processes and experience managing vendors, service providers, incidents, and complex technical escalations.
• Strong consulting, analytical, communication, and stakeholder management skills, with the ability to translate business requirements into sustainable technical solutions.
• Amenable to work on a mid-shift schedule (1:00 PM to 10:00 PM) PH time on a hybrid work set-up, with three (3) days in the office.

Responsibilities

• Manage and continuously improve global Audio Services, ensuring stable, secure, and high-quality delivery across regions.
• Design, implement, and maintain enterprise audio solutions for conferencing, meeting rooms, events, and collaboration tech.
• Define and maintain global standards, architectures, and best practices for audio and collaboration services.
• Act as the primary consultant for business stakeholders, gathering requirements and translating them into sustainable solutions.
• Coordinate with vendors and service providers to ensure contractual compliance and performance.
• Lead troubleshooting and resolution of complex audio service incidents, problems, and escalations.
• Drive technology lifecycle management, including upgrades, refresh programs, and adoption of new tech.
• Monitor service performance through KPIs, reporting, and continuous service improvement initiatives.

Skills

IT degree

9+ years AV/UC

Teams/Zoom/Cisco

DSP/Audio hardware

ITIL/Service Mgmt

Vendor management

Stakeholder mgmt

Hybrid work

Education

Bachelor’s Degree in IT or related field

Tools

Microsoft Teams Rooms

Zoom Rooms

Cisco Collaboration

Job description

Henkel Asia Pacific Service Centre in the Philippines seeks an IT Consultant Audio Services to design, deliver, operate, and continuously improve global audio and collaboration services across meeting rooms, conferencing platforms, and event spaces.

You will lead standardization, act as the primary consultant to business stakeholders, coordinate with vendors, and drive lifecycle management and incident resolution.