IT Services & Processes Workplace Consultant

Joinimagine; Makati; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid work model

Health and wellness programs

Career growth opportunities

Global exposure

Job summary

Henkel Philippines is seeking a seasoned IT Services & Processes Workplace Consultant to lead global Audio Services and Digital Workplace design, delivery, and optimization. You will ensure secure, reliable collaboration technologies and act as liaison with stakeholders, vendors, and IT teams across regions.

You will define standards, manage lifecycles, and drive modernization initiatives, including KPI reporting and incident resolution in a hybrid work environment (PH time).

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related field.
• Minimum of nine years’ experience in Audio Visual, Unified Communications, Digital Workplace, or related tech fields.
• Strong hands-on experience with enterprise audio and collaboration technologies (MS Teams Rooms, Zoom Rooms, Cisco).
• Solid knowledge of audio systems (DSPs, mics, speakers, conferencing).
• Experience designing and improving global AV and collaboration solutions.
• Strong ITIL Service Management understanding and vendor management experience.
• Able to work mid-shift (1:00 PM–10:00 PM PH time) in a hybrid setup, three days in-office.

Responsibilities

• Manage and improve global Audio Services and Digital Workplace services across regions.
• Design, implement, and maintain enterprise audio, collaboration, and workplace technologies (conferencing, meeting rooms, telephony).
• Define and govern global standards, architectures, roadmaps, and best practices for Audio Services and UC.
• Act as primary consultant for business stakeholders, translating requirements into scalable solutions.
• Manage vendor relationships to ensure performance, cost control, and innovation.
• Lead incident and escalation resolution to improve service reliability and user satisfaction.
• Drive improvement initiatives, lifecycle management, and adoption programs.

Skills

Stakeholder management

Analytical thinking

Communication

Vendor management

ITIL knowledge

Education

Bachelor's Degree in IT/CompSci/Engineering

Tools

Microsoft Teams Rooms

Zoom Rooms

Cisco Collaboration

Meeting room solutions

Digital Signal Processors (DSPs)

Job description

About this Position

The IT Services & Processes Workplace Consultant is responsible for the strategy, design, delivery, operation, and continuous improvement of global Audio Services and Digital Workplace solutions. This role ensures the reliable, secure, and seamless delivery of collaboration, communication, conferencing, meeting room, endpoint, and workplace technologies that enable productivity and an exceptional employee experience across the organization.

Working closely with business stakeholders, vendors, and technical teams, the consultant drives service excellence, technology standardization, workplace innovation, and continuous improvement. The role is accountable for defining global standards, optimizing service performance, managing technology lifecycles, and delivering scalable, user-centric solutions across the global Digital Workplace and Audio Services landscape.

What You’ll Do

• Manage and continuously improve global Audio Services and Digital Workplace services, ensuring stable, secure, and high-quality service delivery across all regions.
• Design, implement, and maintain enterprise audio, collaboration, endpoint, and workplace technologies, including conferencing, meeting rooms, telephony, productivity, and end-user computing solutions.
• Define and govern global standards, architectures, roadmaps, and best practices for Audio Services, Unified Communications, and Digital Workplace platforms.
• Act as the primary consultant and liaison for business stakeholders, translating requirements into scalable, sustainable, and user-centric technology solutions.
• Manage strategic relationships with vendors, service providers, and support partners to ensure service performance, cost optimization, contractual compliance, and innovation.
• Lead the resolution of complex incidents, problems, and escalations across Audio Services and Digital Workplace environments, driving service reliability and user satisfaction.
• Drive continuous service improvement, technology lifecycle management, workplace modernization initiatives, KPI reporting, adoption programs, and the implementation of emerging collaboration and digital workplace technologies.

What Makes You a Good Fit

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field
• Minimum of nine (9) years of relevant professional experience in Audio Visual (AV), Unified Communications (UC), Digital Workplace (DW), Collaboration Technologies, IT Infrastructure, or related technology fields
• Strong hands-on experience with enterprise audio and collaboration technologies, including Microsoft Teams Rooms, Zoom Rooms, Cisco Collaboration, and meeting room solutions
• Solid technical knowledge of audio systems, including Digital Signal Processors (DSPs), microphones, speakers, conferencing systems, and related technologies
• Experience designing, implementing, maintaining, and continuously improving enterprise AV and collaboration solutions in a global environment
• Strong understanding of ITIL Service Management processes and experience managing vendors, service providers, incidents, and complex technical escalations
• Strong consulting, analytical, communication, and stakeholder management skills, with the ability to translate business requirements into sustainable technical solutions
• Amenable to work on a mid-shift schedule (1:00 PM to 10:00 PM) PH time on a hybrid work set-up, with three (3) days in the office

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• HMO healthcare coverage plan
• Provident Fund
• Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.